Specialist - Retail

The Red Sea Development Company; Tabuk Province; On-site; SAR 50,000 - 70,000; Full time

Job summary

Sports and Entertainment Company is opening a Corallium attraction overseen by Red Sea Global. The Retail Specialist will welcome guests, process sales, and promote the attraction's activities to drive revenue.

You will maintain an inviting retail space, manage stock, handle returns, and ensure cash accuracy while upholding safety and policy standards. The role requires a bachelor's or diploma in business-related fields with 2–4 years in retail, strong customer service, and proficient POS usage.

Qualifications

• Bachelor’s degree or Diploma in Business Administration, Retail Management, Marketing, or related field.
• 2–4 years of experience in retail operations, sales, or customer service.
• Experience in inventory management, merchandising, and POS systems.
• Strong customer service and relationship management skills.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and retail management systems.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Assist guests with product inquiries and provide information to support purchasing decisions.
• Process sales transactions accurately through POS (cash, card, and digital payments).
• Actively cross-sell and upsell retail products to maximize sales.
• Promote and cross-sell wider activities and offerings to increase revenue.
• Maintain a clean, organized, visually appealing retail space.
• Monitor and replenish stock levels and report low inventory.
• Handle guest complaints professionally and escalate when needed.
• Process returns, exchanges, and refunds per policy.
• Adhere to cash handling procedures during opening/closing.
• Participate in stock counts, audits, and inventory checks.
• Comply with health, safety, and operational policies.

Skills

Customer service

Communication

Sales negotiation

Problem solving

MS Office

Education

Bachelor’s or Diploma in Business/ Retail

Tools

POS systems

Retail management software

Job description

Company: Sports and Entertainment Company

Welcome to Corallium – A New Depth of Discovery Awaits

Coralliumis a flagship experience under Red Sea Global (RSG), inspired by the wonders of the Red Sea. As a new attraction opening at Amaala’s Triple Bay, Corallium aims to offer transformative, world‑class visitor journeys grounded in marine education, environmental regeneration, and immersive storytelling. It operates with the ambition of becoming a global benchmark in ocean experience and stewardship, aligned with RSG’s vision of responsible tourism, sustainability, and regeneration.

Every role at Corallium contributes directly to this mission — from planning and development to day-to-day guest delivery — as part of a team committed to excellence, innovation, and impact.

At Corallium, we are not only creating a one‑of‑a‑kind marine destination — we are building a culture grounded in purpose. Whether you are a scientist, storyteller, technician, or guest experience expert, your role here will shape a legacy of ocean stewardship for generations to come.

Join our pioneering team and help bring the Red Sea’s wonders to life.

Job Purpose:

To deliver an exceptional retail experience by welcoming and assisting guests in a courteous and professional manner that reflects the attraction's values. The Retail Specialist is responsible for processing accurate point-of-sale transactions, providing knowledgeable product recommendations, and actively supporting the cross-promotion of the attraction's activities and offerings to enhance the overall guest experience and drive revenue.

Job Responsibilities:

• Welcome and greet guests in a warm, friendly, and professional manner in line with the attraction's values and service standards.
• Assist guests with product inquiries, providing accurate and knowledgeable information to support purchasing decisions.
• Process sales transactions accurately and efficiently through the point-of-sale (POS) system, including cash, card, and digital payment methods.
• Actively cross-sell and upsell retail products to maximize sales opportunities and enhance the guest experience.
• Promote and cross-sell the attraction's wider activities, experiences, and offerings to encourage guest participation andincrease overall revenue.
• Maintain a clean, organized, and visually appealing retail space, ensuring products …
• Monitor and replenish stock levels, reporting low inventory to the relevant supervisor in a timely manner.
• Handle guest complaints or concerns professionally, escalating to the supervisor when necessary.
• Process returns, exchanges, and refunds in accordance with company policy.
• Adhere to all cash handling procedures and ensure till accuracy at the opening and closing of each shift.
• Participate in stock counts, audits, and inventory checks as required.
• Comply with all health, safety, and operational policies and procedures at all times.

Job Requirements:

• Bachelor’s degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
• 2-4 years of experience in retail operations, sales, or customer service.
• Experience in inventory management, merchandising, and point-of-sale (POS) systems.
• Strong customer service and relationship management skills.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and retail management systems.

Job Context:

• Works in a fast‑paced retail environment with direct customer interaction.
• Required to support daily store operations, sales targets, and customer satisfaction initiatives.
• May be required to work flexible schedules, including weekends, public holidays, and peak retail periods.
• Collaborates closely with store management, sales associates, and support functions to achieve business objectives.

Job Financial Dimensions:

• Responsible for achieving individual and store sales targets.
• Supports inventory control and stock accuracy to minimize losses and shrinkage.
• Contributes to revenue growth through effective product promotion and upselling.
• Ensures compliance with company policies regarding cash handling and financial transactions.