Senior ServiceNow Architect: ITSM, ITOM & Integrations Lead

Tata Consultancy Services; Riyadh; On-site; SAR 446,400 - 781,200; Full time

Job summary

Tata Consultancy Services (TCS) is seeking a skilled ServiceNow architect to lead ITSM/ITOM/HRSD implementations for enterprise clients in Riyadh. You will design platform architectures, drive integrations (SAML, SSO, LDAP/AD), and guide large-scale deployments with cross-functional teams.

The role requires strong ITIL knowledge, API experience (REST/SOAP), and excellent stakeholder communication to deliver cognitive, scalable solutions.

Qualifications

• Deep knowledge of ServiceNow platform architecture and ITSM.
• Strong understanding of ITIL processes and enterprise integration patterns.
• Working knowledge of ServiceNow connectors, web technologies and platform scripting languages.
• Deep understanding and work experience in integrating with SAML, SSO, LDAP, AD etc.
• Experience with large-scale enterprise deployments and integrations.
• Experience in REST/SOAP APIs, JSON, XML etc.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and lead technical teams.

Responsibilities

• Design and implement ServiceNow ITSM/ITOM/HRSD solutions for enterprise clients.
• Guide integrations using REST/SOAP APIs, JSON and XML.
• Lead technical teams and collaborate with stakeholders.
• Ensure SAML/SSO/LDAP/AD integration and security alignment.
• Coordinate large-scale deployments and complex integrations.
• Communicate effectively with business and technical teams.

Skills

ServiceNow ITSM

ServiceNow ITOM

HRSD

ITIL

REST APIs

SOAP APIs

SAML/SSO

LDAP/AD

Enterprise integration

Web technologies

Platform scripting

Stakeholder management

Communication

Team leadership

Job description

Tata Consultancy Services (TCS) is seeking a skilled ServiceNow architect to lead ITSM/ITOM/HRSD implementations for enterprise clients in Riyadh. You will design platform architectures, drive integrations (SAML, SSO, LDAP/AD), and guide large-scale deployments with cross-functional teams.

The role requires strong ITIL knowledge, API experience (REST/SOAP), and excellent stakeholder communication to deliver cognitive, scalable solutions.