Service Sales Manager

Hitachi; Dammam; On-site; SAR 450,000 - 700,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a Service Sales Manager for the Local Service Unit in Dammam. The role leads the Saudi Services Sales team, shaping and executing sales strategies for the service lifecycle and installed base growth.

You will align with global and hub service strategies, cultivate key customer relationships, and drive profitable service revenue while ensuring compliance and capability development across the team.

Qualifications

• Bachelor’s degree or equivalent in electrical power, energy, and industry.
• Minimum 15 years of leadership experience in Service Sales for High Voltage equipment and Power Transformers.
• Proven Service Sales leadership experience in an OEM environment with large installed base management.
• Demonstrated experience leading, coaching, and developing Service Sales & Marketing teams to achieve growth targets.
• Experience managing multi-product and multi-service portfolios across the service lifecycle.
• Experience within the Saudi Arabian market, including utilities, industry, and infrastructure projects.
• Knowledge of Saudi localization, contracting, and regulatory requirements.
• Fluency in English and Arabic

Responsibilities

• Lead, coach, and develop the Saudi Arabia Services Sales organization, ensuring high performance, engagement, and continuous capability development.
• Drive effective collaboration across a matrix organization, aligning Country, Hub, BU, and Global stakeholders.
• Identify, generate, and pursue new service business opportunities and partnerships across the Saudi market.
• Own and execute the Country Services Sales strategy, ensuring achievement of order intake, revenue, margin, and growth targets.
• Establish and maintain long-term relationships with key Saudi customers and decision-makers, working jointly with Account Managers, and Country Sales Team.
• Conduct detailed market and competitive analysis to support pricing, positioning, and commercial decisions.
• Drive sales efficiency by ensuring the Services Sales team has the right skills, organization, and capacity to deliver sustainable growth.
• Ensure ongoing training, coaching, and capability building across technical, commercial, and customer skills.

Skills

Leadership experience

Service sales

Multi-product portfolio

Saudi market knowledge

English & Arabic

Education

Electrical power degree

Bachelor’s degree or equivalent

Job description

Service Sales Manager - Local Service Unit

Location: Dammam, Eastern Region, Saudi Arabia

Remote Type: Onsite

Time Type: Full time

Job Description

Location: Dammam, Eastern Region, Saudi Arabia

Job ID: R0130820

Date Posted: 2026-05-20

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

The opportunity

The LSU Service Sales Manager is responsible for defining, leading, and executing the Services Sales strategy in Saudi Arabia. This role leads and develops the Country Services Sales team, driving profitable growth across the entire service lifecycle. This position ensures strong alignment with Hitachi Energy’s global and Hub service strategies while effectively addressing local market needs evolving market trends. A key focus is to maximize installed base (IB) penetration, generate and grow sustainable service revenues, and strengthen long-term customer relationships.

How you’ll make an impact

• Lead, coach, and develop the Saudi Arabia Services Sales organization, ensuring high performance, engagement, and continuous capability development.
• Drive effective collaboration across a matrix organization, aligning Country, Hub, BU, and Global stakeholders.
• Actively demonstrate and embed the One Hitachi Energy approach, guiding direct and indirect reports.
• Identify, generate, and pursue new service business opportunities and partnerships across the Saudi market.
• Drive structured service sales lead generation through detailed analysis of Installed Base (IB) potential.
• Work closely with country Local Sales teams, Account Managers and other Business Units Service Sales team to develop and execute service-focused account plans for the country.
• Own and execute the Country Services Sales strategy, ensuring achievement of order intake, revenue, margin, and growth targets.
• Responsible for LSU budgeting, sales & operations planning, in close coordination with the Hub Marketing & Sales Manager, Global Product Group (GPG), and Hub Controller.
• Lead installed base analysis and segmentation to identify lifecycle opportunities including service contracts, upgrades, retrofits, spares, digital and advanced services.
• Establish and maintain long-term relationships with key Saudi customers and decision-makers, working jointly with Account Managers, and Country Sales Team.
• Conduct detailed market and competitive analysis to support pricing, positioning, and commercial decisions.
• Drive sales efficiency by ensuring the Services Sales team has the right skills, organization, and capacity to deliver sustainable growth.
• Ensure ongoing training, coaching, and capability building across technical, commercial, and customer skills.
• Coach the team in sales planning, negotiation, customer segmentation, and value-based selling.
• Balance growth ambitions with margin protection and risk management.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree or equivalent experience in electrical power, energy, and industry.
• Minimum 15 years of leadership experience in Service Sales for High Voltage equipment and Power Transformers, serving electric utilities, transmission operators, and power sector customers.
• Proven Service Sales leadership experience in an OEM environment with large installed base management.
• Demonstrated experience leading, coaching, and developing Service Sales & Marketing teams to achieve growth targets.
• Experience managing multi-product and multi-service portfolios across the service lifecycle.
• Experience within the Saudi Arabian market, including utilities, industry, and infrastructure projects.
• Knowledge of Saudi localization, contracting, and regulatory requirements.
• Solid understanding of Hitachi Energy products and systems (or equivalent).
• Proficiency in both spoken & written in English & Arabic language is required.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.