Service Sales Engineer

SKM Air Conditioning LLC; Dammam; On-site; SAR 180,000 - 240,000; Full time

Job summary

S.K.M Air Conditioning LLC in Saudi Arabia is seeking a Service Sales Engineer - HVAC (After Sales) to troubleshoot, handle warranty issues, and support customers to ensure SKM systems perform at high standards.

The role requires a Mechanical Engineering degree or 5-7 years HVAC service experience, 5+ years in installation, operation, and maintenance, GCC experience preferred. Strong communication in English is essential, with Arabic/Hindi/Urdu an advantage.

Qualifications

• Bachelor's degree in Mechanical Engineering (or 5-7 years HVAC service experience).
• 5+ years' experience in installation, operation, maintenance, and service of HVAC systems.
• GCC experience preferred (HVAC service, MEP, or FM).
• Knowledge of mechanical/electrical controls (analog & microprocessor-based).
• Good communication skills in English (Arabic/Hindi/Urdu is an advantage).

Responsibilities

• Handle warranty and service complaints, ensuring resolution within set KPIs.
• Conduct root cause analysis of failures and prepare service reports.
• Support retrofit, repair, and maintenance activities.
• Supervise technicians on-site, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and prepare technical documentation.

Skills

Troubleshooting

Customer service

Communication

English proficiency

Education

Bachelor's degree in Mechanical Engineering

Job description

Since 1974, S.K.M Air Conditioning LLC has been a leading manufacturer of HVAC equipment across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, we deliver innovative, reliable, and energy-efficient solutions across 30+ global markets.

Role Overview

We are looking for a Service Sales Engineer - HVAC (After Sales) to join our After Sales team. This role is responsible for troubleshooting, warranty handling, and customer support, ensuring SKM systems consistently perform at the highest standards.

Key Responsibilities

• Handle warranty and service complaints, ensuring resolution within set KPIs.
• Conduct root cause analysis of failures and prepare service reports.
• Support retrofit, repair, and maintenance activities.
• Supervise technicians on-site, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and prepare technical documentation.

What We're Looking For

• Bachelor's degree in Mechanical Engineering (or 5-7 years HVAC service experience).
• 5+ years' experience in installation, operation, maintenance, and service of HVAC systems.
• GCC experience preferred (HVAC service, MEP, or FM).
• Strong troubleshooting, technical, and customer service skills.
• Good communication skills in English (Arabic/Hindi/Urdu is an advantage).
• Knowledge of mechanical/electrical controls (analog & microprocessor-based).

Why Join SKM?

• Be part of one of the region's leading HVAC manufacturers.
• Collaborative and multicultural work environment.
• Opportunities to grow your career and expand your technical expertise.
• Drive meaningful work in after sales service and customer satisfaction.