Service Sales Engineer

SKM Air Conditioning LLC; Saudi Arabia; Vor Ort; SAR 201.000 - 335.000; Vollzeit

Zusammenfassung

SKM Air Conditioning LLC is seeking a Service Sales Engineer - HVAC (After Sales) to join the After Sales team in Saudi Arabia. The role focuses on troubleshooting, warranty handling, and customer support to ensure SKM systems perform at the highest standards.

Responsibilities include handling warranty issues, troubleshooting HVAC equipment, root-cause analysis, and supervising technicians on-site while maintaining safety and quality compliance.

Qualifikationen

• Bachelor's degree in Mechanical Engineering or 5–7 years HVAC service experience.
• 5+ years experience in installation, operation, maintenance and service of HVAC systems.
• GCC experience preferred (HVAC service, MEP, or FM).
• Strong troubleshooting, technical and customer service skills.
• Good communication in English; Arabic/Hindi/Urdu an advantage.

Aufgaben

• Handle warranty and service complaints, ensuring resolution within KPIs.
• Troubleshoot HVAC equipment (chillers, AHUs, DX systems, package units).
• Conduct root cause analysis of failures and prepare service reports.
• Support retrofit, repair, and maintenance activities.
• Supervise technicians on-site, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and prepare technical documentation.

Kenntnisse

Troubleshooting

Customer service

Communication

Safety compliance

Technical feedback

Ausbildung

Bachelor's degree in Mechanical Engineering

Jobbeschreibung

About Us

Since 1974, S.K.M Air Conditioning LLC has been a leading manufacturer of HVAC equipment across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, we deliver innovative, reliable, and energy-efficient solutions across 30+ global markets.

Role Overview

We are looking for a Service Sales Engineer - HVAC (After Sales) to join our After Sales team. This role is responsible for troubleshooting, warranty handling, and customer support, ensuring SKM systems consistently perform at the highest standards.

Key Responsibilities

Handle warranty and service complaints, ensuring resolution within set KPIs.

Troubleshoot HVAC equipment (chillers, AHUs, DX systems, package units).

Conduct root cause analysis of failures and prepare service reports.

Support retrofit, repair, and maintenance activities.

Supervise technicians on-site, ensuring safety and quality compliance.

Provide technical feedback to engineering and quality teams.

Assist in customer training and prepare technical documentation.

What We're Looking For

Bachelor's degree in Mechanical Engineering (or 5–7 years HVAC service experience).

5+ years experience in installation, operation, maintenance, and service of HVAC systems.

GCC experience preferred (HVAC service, MEP, or FM).

Strong troubleshooting, technical, and customer service skills.

Good communication skills in English (Arabic/Hindi/Urdu is an advantage).

Knowledge of mechanical/electrical controls (analog & microprocessor-based).

Why Join SKM

• Be part of one of the region's leading HVAC manufacturers.
• Collaborative and multicultural work environment.
• Opportunities to grow your career and expand your technical expertise.
• Drive meaningful work in after sales service and customer satisfaction.