Customer Engineer Thermal

Vertiv; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Vertiv in Saudi Arabia seeks a Thermal Service Engineer to install, commission, and maintain precision cooling systems across the KSA, with secondary support for the Middle East as needed.

You will diagnose complex thermal faults, read electrical and mechanical drawings, and collaborate with regional teams to ensure service excellence. A degree in engineering and 3–5 years hands-on experience are expected, with travel up to 60% in KSA.

Qualifications

• Diploma or Bachelor's in Mechanical Engineering or related technical discipline.
• 3–5 years hands-on experience servicing precision cooling/thermal systems.
• Strong reading of electrical/mechanical drawings.
• English fluent; Arabic a plus.

Responsibilities

• Install, commission, and start-up of precision cooling and thermal systems.
• Perform preventive and predictive maintenance per OEM standards.
• Diagnose faults in refrigeration cycles and HVAC controls.
• Provide technical support for data center and telecom environments in KSA.
• Coordinate with regional service delivery and partners to ensure service and reporting.
• Mentor junior engineers and assist with training.

Skills

Refrigeration cycles

Psychrometrics

HVAC controls

Education

Bachelor's degree in Mechanical Engineering

Diploma or equivalent in Refrigeration & Air Conditioning

Tools

Vertiv Liebert thermal products

BMS integration platforms

Job description

Job Description

Job Title: Thermal Service Engineer Location: Saudi Arabia (KSA) Region: Primary – KSA | Secondary – Middle East (UAE, Qatar, Bahrain, Kuwait, Iraq) Department: METCA & Africa Services Reports To: Regional Field Delivery Manager

Role Summary

We are seeking a skilled and motivated Thermal Service Engineer to be based in Saudi Arabia, responsible for the installation, commissioning, preventive maintenance, and troubleshooting of thermal management solutions across the KSA region. The role will also provide secondary support to the wider Middle East region as required.

Key Responsibilities

• Perform installation, commissioning, and start‑up of precision cooling and thermal management systems (CRAC/CRAH units, chillers, condensers, and related infrastructure).
• Execute scheduled preventive and predictive maintenance in accordance with OEM standards and customer SLAs.
• Diagnose and resolve complex thermal system faults, including refrigeration circuits, controls, and BMS integration.
• Provide technical support and emergency response for critical data center and telecom environments across KSA.
• Extend field support to the broader Middle East region (UAE, Qatar, Bahrain, Kuwait, Iraq) on a rotational or as‑needed basis.
• Prepare and submit detailed service reports, site assessments, and recommendations.
• Coordinate with the regional service delivery team, project managers, and channel partners to ensure seamless service execution.
• Support warranty claims, spare parts identification, and escalation management.
• Maintain compliance with local health, safety, and environmental regulations.
• Mentor and provide on‑the‑job training to junior engineers and channel partner technicians.

Qualifications & Requirements

• Education: Diploma or Bachelor's degree in Mechanical Engineering, Refrigeration & Air Conditioning, or a related technical discipline.
• Experience: Minimum 3–5 years of hands‑on experience in servicing precision cooling / thermal management systems, preferably in data center or critical infrastructure environments.
• Technical Skills:
• Strong knowledge of refrigeration cycles, psychrometrics, and HVAC controls.
• Experience with Vertiv (Liebert) thermal products is highly preferred.
• Familiarity with BMS integration and remote monitoring platforms.
• Ability to read and interpret electrical and mechanical drawings.
• Certifications: Refrigerant handling certification; F‑Gas or equivalent is a plus.
• Languages: English (required); Arabic is a strong advantage.
• Licensing: Valid driving license; ability to obtain a Saudi Iqama/work permit.
• Travel: Willingness to travel within KSA (up to 60%) and across the Middle East region (up to 20%).

Desired Attributes

• Self‑driven with the ability to work independently in remote or customer‑facing environments.
• Strong problem‑solving and analytical skills.
• Excellent communication and customer relationship management abilities.
• Adaptable to working in high‑temperature outdoor conditions typical of the Gulf region.
• Commitment to safety and quality standards.