Service Manager - Service Centre

Maseera; Jeddah; On-site; SAR 240,000 - 360,000; Full time

Job summary

Shangri-La Jeddah, anchored on the new Jeddah Waterfront along the shores of the Red Sea, offers a luxury hospitality experience with floor-to-ceiling windows and premium dining concepts. A dedicated Kids Club and access to The Wellness Club facilities highlight the resort’s guest-centric approach.

The role provides day-to-day supervision, direction and leadership to all staff, ensuring that guest communication is handled politely and efficiently in line with Shangri-La’s standards.

Responsibilities

• Oversee day-to-day supervision, direction and leadership of all staff.
• Ensure the hotel’s communication system is maintained and guest communications are handled politely and efficiently.

Job description

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.