Luxury Hotel Service & Guest Experience Manager

Maseera; Jeddah; On-site; SAR 240,000 - 360,000; Full time

Job summary

Shangri-La Jeddah, anchored on the new Jeddah Waterfront along the shores of the Red Sea, offers a luxury hospitality experience with floor-to-ceiling windows and premium dining concepts. A dedicated Kids Club and access to The Wellness Club facilities highlight the resort’s guest-centric approach.

The role provides day-to-day supervision, direction and leadership to all staff, ensuring that guest communication is handled politely and efficiently in line with Shangri-La’s standards.

Responsibilities

• Oversee day-to-day supervision, direction and leadership of all staff.
• Ensure the hotel’s communication system is maintained and guest communications are handled politely and efficiently.

Job description

Shangri-La Jeddah, anchored on the new Jeddah Waterfront along the shores of the Red Sea, offers a luxury hospitality experience with floor-to-ceiling windows and premium dining concepts. A dedicated Kids Club and access to The Wellness Club facilities highlight the resort’s guest-centric approach.

The role provides day-to-day supervision, direction and leadership to all staff, ensuring that guest communication is handled politely and efficiently in line with Shangri-La’s standards.