Service Manager

Syarah; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Syarah is seeking a Service Manager to oversee the Service Department's daily operations, drive customer satisfaction, and ensure quality across repairs and maintenance. You will lead a team, coordinate with customers and internal departments, and maintain precise repair records while pursuing efficiency and performance improvements.

The ideal candidate has a minimum of five years in a Service Manager role within an automotive context and strong leadership, communication, and problem-solving

Qualifications

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in a Service Manager role, preferably within an automotive dealership.
• Experience working with multi-brand vehicles and managing teams.
• Experience working with Body Shop Repairers.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Manage the day-to-day operations of the Service Department.
• Ensure customer satisfaction and service quality across all activities.
• Maintain accurate records for repairs performed by the Service Department.
• Provide leadership and support to team members to achieve company goals.
• Monitor productivity and identify opportunities for performance improvement.
• Coordinate with customers, vendors, and other internal departments.
• Provide training and ongoing support to team members.
• Maintain excellent written and verbal communication.

Skills

Leadership

Communication

Problem solving

Team management

Attention to detail

Education

Bachelor's degree in Automotive Engineering

Bachelor's degree in Business Administration

Job description

Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.

The Service Manager is responsible for the overall management of all aspects of service and maintenance. This includes ensuring customer satisfaction, quality control, performance improvement, and operational efficiency while maintaining strong operational and financial results. The role also involves managing employee productivity, training staff, and providing ongoing support as needed. The successful candidate must have strong communication skills when dealing with customers, vendors, and other departments within the organization.

Detailed Job Duties

• Manage the day-to-day operations of the Service Department.
• Manage all aspects of customer satisfaction and service quality.
• Maintain accurate records for each repair performed by the Service Department.
• Provide leadership and support to team members to help achieve company goals.
• Monitor team productivity and identify opportunities for performance improvement.
• Coordinate with customers, vendors, and other internal departments.
• Provide training, guidance, and ongoing support to team members.
• Perform other duties as assigned.
• Maintain excellent written and verbal communication

Requirements

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in a Service Manager role, preferably within an automotive dealership.
• Experience working with multi-brand vehicles and managing teams.
• Experience working with Body Shop Repairers.
• Strong attention to detail to ensure high-quality service and accuracy.
• Ability to work effectively under pressure.
• Strong leadership, communication, and problem-solving skills