Service Center Supervisor

Tamimi commercial; Dammam, Qatif, Al Khobar; On-site; SAR 89,000 - 134,000; Full time

Job summary

A leading automotive service provider is seeking a Supervisor in Dammam to oversee skilled mechanics and ensure customer satisfaction. The role involves managing repair schedules, advising customers, and maintaining service standards. Candidates should have strong supervisory skills, a tech-savvy approach to vehicle maintenance, and a commitment to excellent customer service. This position promises a challenging yet rewarding environment with opportunities for growth.

Qualifications

• Experience in overseeing skilled mechanics and automotive maintenance.
• Strong customer service orientation and ability to communicate effectively.
• Ability to keep track of employee attendance and performance.

Responsibilities

• Execute jobs according to established standards and specifications.
• Maintain discipline and cleanliness in the service area.
• Advise customers on necessary repairs for their vehicles.
• Implement sales strategies to meet targets and improve service efficiency.
• Keep track of employees attendance.
• Provides product/serviceinformation by answering questions and offering assistance.
• Make sure workprocedures are complied.
• Investing and solvingcustomer service complaints.
• Implementing salesstrategies based on the agreed target.
• Responsible of stockavailability ,order entry on system and financial approval.
• Responsible fordeveloping our own portfolio to customers.

Skills

Supervisory skills

Customer service

Technical knowledge

Job description

Khobar - dammam - Qatif, Saudi Arabia | Posted on 11/24/2025

Performs supervisory responsibilities by overseeing skilled mechanics and workers maintaining automobile and truck vehicles.

Ensure courteous and professional handling of the customer during the latter's visit to Bodyshop and prepare estimates that ensure Customer Retention and Profitability, and schedules and implements the smooth flow of general shop repairs and preventive maintenance workload for the physical plant and for other departments.

Responsibilities

• Execute assigned jobs according to established work standards, specifications and required time.
• Maintain the discipline of the service establishment, safe and clean reception area through strict adherence of company rules, regulations and procedures
• Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
• Advises customers on necessary repairs and maintenance to formulate the best service plan for their budget and needs.
• Keep track of employees attendance.
• Provides product/serviceinformation by answering questions and offering assistance.
• Make sure workprocedures are complied.
• Investing and solvingcustomer service complaints.
• Implementing salesstrategies based on the agreed target.
• Responsible of stockavailability ,order entry on system and financial approval.
• Responsible fordeveloping our own portfolio to customers.