Service Advisor, After Sales

Ceer; Riyadh; On-site; SAR 89,000 - 156,000; Full time

Job summary

Ceer is seeking a Service Advisor to act as the main liaison between customers and the service centre in Riyadh. The role focuses on delivering an exceptional customer experience, documenting vehicle concerns, and coordinating with technicians to ensure timely repairs.

Responsibilities include preparing repair orders, costs, and service recommendations, obtaining approvals, and keeping customers updated on progress and outcomes. Previous dealership experience is preferred.

Qualifications

• Diploma in automotive technology or related field.
• Minimum 2 years in a relevant field.
• Previous dealership experience is preferred.

Responsibilities

• Serving as the main point of contact for customers throughout the service process and ensuring professional customer experience
• Receiving customers understanding vehicle concerns conducting vehicle inspections and documenting vehicle conditions accessories and customer requirements
• Preparing accurate repair orders service recommendations and cost estimates based on vehicle inspection findings and customer needs
• Coordinating with technicians and workshop management to ensure proper diagnosis repair planning and timely completion of work
• Explaining recommended repairs estimated costs and delivery commitments to customers and obtaining the necessary approvals before commencing work
• Monitoring repair progress and providing customers with regular status updates throughout the repair process

Education

Diploma in automotive technology

Mechanical engineering

Industrial engineering

Job description

Job Purpose

This role is responsible for delivering an exceptional customer experience by serving as the primary link between customers and the Service Centre The role ensures efficient coordination of vehicle service and repair activities achievement of customer satisfaction and retention objectives maximization of service and parts sales opportunities and compliance with company policies quality standards and operational procedures

Job Role Key Functional Responsibilities

• Serving as the main point of contact for customers throughout the service process and ensuring professional customer experience
• Receiving customers understanding vehicle concerns conducting vehicle inspections and documenting vehicle conditions accessories and customer requirements
• Preparing accurate repair orders service recommendations and cost estimates based on vehicle inspection findings and customer needs
• Coordinating with technicians and workshop management to ensure proper diagnosis repair planning and timely completion of work
• Explaining recommended repairs estimated costs and delivery commitments to customers and obtaining the necessary approvals before commencing work
• Monitoring repair progress and providing customers with regular status updates throughout the repair process
• Obtaining customer authorization for any additional repairs parts or services identified during vehicle inspection or repair
• Promoting maintenance packages service products genuine parts and accessories to support both customer requirements and business objectives
• Ensuring all repairs are carried out in accordance with manufacturer guidelines warranty requirements quality standards and company procedures
• Verifying completed repairs and ensuring all work has been accurately documented before vehicle delivery
• Explaining completed repairs charges and future maintenance recommendations to customers during vehicle handover
• Coordinating with the Parts Department to ensure parts availability and support timely repair completion and vehicle delivery
• Managing customer complaints concerns and post-service follow-up activities to ensure prompt resolution and customer satisfaction
• Maintaining accurate customer vehicle repair and warranty records within the Dealer Management System DMS
• Monitoring repair quality first-time fixed performance productivity and adherence to promised delivery timelines
• Supporting customer retention initiatives continuous improvement activities and service department objectives
• Ensuring compliance with health safety housekeeping and operational standards within the Service Centre

Job Requirements Education

• Diploma in automotive technology mechanical engineering industrial engineering or a related field
• 2 years minimum in a relevant field
• Previous dealership experience is preferred