Service Advisor

Rox Motors Gabon; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Rox Motors Gabon in Saudi Arabia seeks a Workshop Service Advisor to be the primary contact for customers requesting vehicle repair and maintenance services. You will deliver excellent service, coordinate with technicians, and ensure clear communication between customers and workshop staff.

The role blends sales, service coordination, and administrative duties in a fast-paced automotive workshop. You will build lasting customer relationships, upsell services when appropriate, and maintain

Qualifications

• Excellent communication and customer service skills.
• Ability to coordinate with technicians and manage multiple tasks.
• Proficiency with workshop management software and MS Office.

Responsibilities

• Interact with customers to understand service needs.
• Coordinate service orders with technicians to ensure timely completion.
• Provide accurate estimates and pricing.
• Ensure high levels of customer satisfaction through clear communication.
• Maintain accurate service records using workshop software.

Skills

Strong communication

Customer service

Organizational skills

Problem-solving

Interpersonal skills

Detail-oriented

Multitasking

Tools

Workshop management software

MS Office

Job description

Workshop Service Advisor is the primary point of contact for customers seeking vehicle repair and maintenance services. The role involves delivering excellent customer service, coordinating services with technicians, and ensuring smooth communication between customers and the workshop team.

• Customer Interaction,
• Service Coordination,
• Estimating & Pricing,
• Customer Satisfaction,
• Sales & Upselling,
• Administrative Duties

Skills Required

• Strong communication and customer service skills.
• Strong problem-solving and organizational skills.
• Ability to maintain customer relationships and stay calm under pressure.
• Proficiency in workshop management software and MS Office tools.
• Excellent communication skills
• Strong customer service and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Proficiency in using workshop management software and basic MS Office tools.