Senior Technical Sales Lead - Protective Coatings

Jotun Thailand Ltd.; Dammam; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Jotun Academy

Career development

Engaging leadership

Inclusive culture

Team building

Job summary

Jotun Saudia Co. Ltd. is seeking a Technical Sales Support Manager based in Dammam to lead the Technical Service Support department. You will coach staff, handle claims, and ensure safe, efficient coating applications and compliant technical documentation across Performance Coatings.

You will drive customer-focused technical service, participate in budget planning, and collaborate with functions to maintain high standards and deliver value in Saudi Arabia's market.

Qualifications

• Bachelor’s degree in relevant field.
• 7+ years of experience in Technical Service & Sales Support.
• AMPP/NACE Level 3 certification.
• Fluency in English (verbal and written).

Responsibilities

• Ensure technical integrity of coatings sold and applied within the unit; respond to technical questions on systems, guarantees, and applications.
• Manage technical aspect of complaint processes; ensure timely conclusions and customer feedback.
• Drive learning from complaints via regular reviews, root-cause analysis and corrective actions.
• Transfer knowledge through training on general and product-specific technical knowledge and processes; support R&D via trials.
• Lead and develop the team; ensure staffing and competence align with objectives and market needs.
• Develop and implement technical service policies, procedures, and annual and long-term plans; manage budgets aligned with strategy.

Skills

Leadership

Strategic thinking

Techno-commercial

English fluency

Education

Bachelor’s degree

Job description

Jotun Saudia Co. Ltd. is seeking a Technical Sales Support Manager based in Dammam to lead the Technical Service Support department. You will coach staff, handle claims, and ensure safe, efficient coating applications and compliant technical documentation across Performance Coatings.

You will drive customer-focused technical service, participate in budget planning, and collaborate with functions to maintain high standards and deliver value in Saudi Arabia's market.