Senior ServiceNow Architect & Platform Lead

TAWANTECH; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

TAWANTECH is seeking a Senior ServiceNow Developer to lead design, architecture, and deployment on the Now Platform in Riyadh. You will optimize ITSM workflows, build advanced custom apps, and guide platform upgrades with minimal service impact.

You will design complex integrations, drive governance, and mentor junior developers, aligning technical work with business priorities and stakeholder expectations.

Qualifications

• 6+ years of dedicated ServiceNow development and architecture experience.
• Expert-level knowledge of the Now Platform, ITSM processes, and low-code/pro-code development within App Engine.
• Mastery of JavaScript, Glide API, Script Includes, Business Rules, UI Actions, and Service Portal widgets.
• Certified Application Developer (CAD) and Certified System Administrator (CSA) are required; CAS in App Engine or ITSM Implementation Specialist preferred.

Responsibilities

• ITSM: Develop enhancement requirements for Incident, Problem, Change, Asset, and Service Catalog.
• Develop dashboards and reports for management and business units.
• App Engine: Design and engineer complex scoped enterprise applications using App Engine Studio, Flow Designer, and IntegrationHub spokes.
• Platform Governance: Manage update sets, code reviews, platform health, upgradability and performance.
• Advanced Integrations: Architect bi-directional REST/SOAP integrations, Webhooks, and MID servers.
• Mentorship & Collaboration: Lead and mentor junior developers and translate business requirements into technical specs.

Skills

ServiceNow development

ServiceNow architecture

JavaScript

Glide API

Script Includes

Business Rules

UI Actions

Service Portal widgets

Tools

App Engine Studio

Flow Designer

IntegrationHub

Job description

TAWANTECH is seeking a Senior ServiceNow Developer to lead design, architecture, and deployment on the Now Platform in Riyadh. You will optimize ITSM workflows, build advanced custom apps, and guide platform upgrades with minimal service impact.

You will design complex integrations, drive governance, and mentor junior developers, aligning technical work with business priorities and stakeholder expectations.