Senior Service Manager – Auto Aftersales & Operations

Alesayi Motors; Riyadh Region; Presencial; SAR 240 000 - 360 000; Tempo integral

Resumo da oferta

Alesayi Motors is seeking a dynamic Service Manager to lead the aftersales service operations, ensuring exceptional customer satisfaction while boosting workshop productivity and profitability.

The role oversees day-to-day service department activities, aligns with manufacturer standards, and drives operational excellence. The candidate should have 7–10 years in automotive aftersales, including 3–5 years in a senior supervisory role.

Qualificações

• Bachelor's degree in automotive/related field.
• 7–10 years in automotive aftersales/service operations.
• 3–5 years in a Service Manager or senior supervisory role.

Responsabilidades

• Manage and lead all workshop and service operations.
• Ensure high levels of customer satisfaction and retention.
• Monitor workshop productivity, efficiency, and profitability KPIs.
• Oversee service advisors, workshop controllers, foremen, and technicians.
• Develop and implement strategies to improve service revenue and customer experience.
• Ensure compliance with manufacturer standards, policies, and procedures.
• Manage warranty processes and service quality standards.
• Analyze operational performance and prepare management reports.
• Control workshop capacity planning and resource allocation.
• Lead employee development, training, and performance improvement initiatives.

Formação académica

Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Business Administration

Descrição da oferta de emprego

Alesayi Motors is seeking a dynamic Service Manager to lead the aftersales service operations, ensuring exceptional customer satisfaction while boosting workshop productivity and profitability.

The role oversees day-to-day service department activities, aligns with manufacturer standards, and drives operational excellence. The candidate should have 7–10 years in automotive aftersales, including 3–5 years in a senior supervisory role.