Aftersales Director: Growth, Service & Experience

HCP Automotive; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

HCP Automotive in Riyadh seeks an Aftersales Director to lead the aftersales operations across a respected dealership group. This role emphasizes customer experience, team development, and environmental responsibility. The ideal candidate will have a minimum of ten years in the automotive service sector with strong senior leadership and commercial expertise. Additionally, they should be fluent in English and knowledgeable of Dealer Management Systems. This position not only demands operational excellence but also character and the ability to earn trust across teams and customers.

Qualifications

• Minimum of ten years in the service function of an automotive retailer.
• Proven record of senior leadership and commercial delivery.
• Extensive industry knowledge with confidence operating strategically.
• Ability to translate policies into effective local practice.
• Understanding of current social, environmental, and customer expectations.

Responsibilities

• Accountability for full after-sales operations across the dealership group.
• Oversight of service operations, parts, warranty management, and customer retention.
• Development of an aftersales team tailored for modern customer demands.

Skills

Senior leadership

Commercial delivery

Strategic operation

Cultural sensitivity

Customer retention strategies

Environmental responsibility commitment

Fluency in English

Dealer Management Systems knowledge

Job description

HCP Automotive in Riyadh seeks an Aftersales Director to lead the aftersales operations across a respected dealership group. This role emphasizes customer experience, team development, and environmental responsibility. The ideal candidate will have a minimum of ten years in the automotive service sector with strong senior leadership and commercial expertise. Additionally, they should be fluent in English and knowledgeable of Dealer Management Systems. This position not only demands operational excellence but also character and the ability to earn trust across teams and customers.