Aftersales Director

HCP Automotive; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

HCP Automotive in Riyadh seeks an Aftersales Director to lead the aftersales operations across a respected dealership group. This role emphasizes customer experience, team development, and environmental responsibility. The ideal candidate will have a minimum of ten years in the automotive service sector with strong senior leadership and commercial expertise. Additionally, they should be fluent in English and knowledgeable of Dealer Management Systems. This position not only demands operational excellence but also character and the ability to earn trust across teams and customers.

Qualifications

• Minimum of ten years in the service function of an automotive retailer.
• Proven record of senior leadership and commercial delivery.
• Extensive industry knowledge with confidence operating strategically.
• Ability to translate policies into effective local practice.
• Understanding of current social, environmental, and customer expectations.

Responsibilities

• Accountability for full after-sales operations across the dealership group.
• Oversight of service operations, parts, warranty management, and customer retention.
• Development of an aftersales team tailored for modern customer demands.

Skills

Senior leadership

Commercial delivery

Strategic operation

Cultural sensitivity

Customer retention strategies

Environmental responsibility commitment

Fluency in English

Dealer Management Systems knowledge

Job description

Our client is one of the Kingdom of Saudi Arabia's most respected automotive dealer groups, a name synonymous with the highest levels of customer service and integrity across the region.

As the business enters an ambitious new chapter of growth, they seek a leader of genuine substance for the position of Aftersales Director. This is not merely a management appointment; it is an invitation to shape the aftersales philosophy of an organisation that holds itself to the very highest standards. The successful candidate will carry responsibility for the full scope of after-sales operations, from service throughput and parts profitability to customer experience and team development, across a sophisticated and demanding retail environment.

Scope and Responsibility

Reporting directly to senior group leadership, the Aftersales Director will carry accountability for the full after‑sales function across the dealership group. This encompasses service operations, parts and accessories, warranty management, customer retention, and the continued development of an aftersales team built for the demands of the modern automotive customer.

Equally important is an unwavering commitment to environmental responsibility, and the evolving expectations of a customer base that is increasingly discerning, digitally informed, and socially aware.

Candidate Profile

• A minimum of ten years within the service function of an automotive retailer, with a proven record of senior leadership and commercial delivery.
• Extensive industry knowledge and the confidence to operate strategically across a sophisticated, multi‑franchise retail environment.
• The capacity to interpret and translate the policies of an international parent organisation into effective local practice, with sensitivity to cultural and market nuance.
• A clear understanding of current social, environmental, and customer expectations, and the ability to embed these values across operations.
• Full professional fluency in English, supported by a sound working knowledge of Dealer Management Systems.

The Person

Beyond the technical requirements, our client places considerable weight on character. The individual who will thrive in this position will be calm under pressure, decisive when it matters, and capable of earning the trust of teams, colleagues, and customers with equal ease.