Senior SAP HCM Consultant

Alfanar Precast; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Alfanar Precast in Riyadh seeks a seasoned SAP SuccessFactors support specialist to manage incidents, configure modules, and collaborate with HR stakeholders to translate requirements into effective solutions.

The role covers a broad range of SuccessFactors Recruiting and Onboarding, SAP Payroll, Time Management, and integration tasks, with emphasis on training users and maintaining accurate business processes. On-site work in Riyadh with focus on service quality and SLA compliance.

Qualifications

• Experience with SuccessFactors incident management and HR modules.
• Ability to assess, prioritize, and resolve system incidents.
• Familiarity with SuccessFactors Recruiting and Onboarding.
• Knowledge of SAP Payroll and Time Management integration.
• Ability to translate business requirements into functional solutions.

Responsibilities

• Manage and resolve incidents across SuccessFactors modules with minimal HR disruption.
• Prioritize incident tickets and coordinate with stakeholders.
• Provide functional support for SAP Payroll and Time Management incidents.
• Diagnose technical issues and data discrepancies reported by users.
• Develop solutions to reduce downtime and meet SLAs.
• Document configurations and test scripts; ensure quality deliverables.

Skills

Incident management

Stakeholder communication

Requirements translation

User training

SuccessFactors modules

Education

Bachelor's degree in Information Mgmt. Sciences & Systems

Tools

SuccessFactors

SAP HCM Payroll

Time Management

Job description

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Focuses on day-to-day support of system issues, configuration updates, and enhancements, while working with stakeholders to translate requirements into effective solutions. Providing user training, ensuring alignment with SuccessFactors best practices, and supporting complete and accurate business processes. Expertise in SuccessFactors Recruiting and Onboarding is essential, with additional knowledge of SAP HCM Payroll, Time Management, and integration points considered beneficial.

Key Accountability Areas

• Hold primary responsibility for managing and resolving incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
• Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
• Provide functional support for SAP Payroll and Time Management–related incidents.
• Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
• Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
• Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.

Business Process Enhancement:

• Support and optimize SuccessFactors modules to enhance business functionality and overall system performance, while maintaining a high level of customer satisfaction.
• Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
• Prepare comprehensive test scripts and perform testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and any client-specific testing procedures.
• Provide detailed Functional Specifications to the Technical Team for custom development requirements.

Documentation:

• Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency.

Role Accountability

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field