Business Application Support Senior Specialist

Rua Al Madinah Holding; Saudi Arabia; On-site; SAR 240,000 - 420,000; Full time

Job summary

Rua Al Madinah Holding in Saudi Arabia seeks an experienced enterprise applications specialist to provide expert-level support and troubleshooting for critical business systems, ensuring high performance and availability for end users.

You will collaborate with IT operations, application owners, and business analysts to implement enhancements, manage integrations, and support low-code platforms such as OutSystems, SAP, and SharePoint.

Qualifications

• Bachelor's degree in Information Systems, IT, CS or related field.
• 10+ years of experience in enterprise business application support or digital platform management.
• Strong knowledge of ticketing, remote access, performance monitoring and data integration.

Responsibilities

• Serve as primary contact for end users, providing timely support and troubleshooting for business applications.
• Collaborate with infrastructure for identity/access management and directory synchronization.
• Analyze incidents, identify root causes, and implement solutions to minimize downtime.
• Translate business requirements into technical specifications for upgrades and enhancements.
• Create and maintain documentation: architecture, procedures, guides, troubleshooting steps.
• Monitor application performance and optimize usage.
• Support user training and onboarding for systems adoption.
• Plan and participate in upgrades, patches, and migrations.
• Coordinate with IT operations for seamless deployments of business apps.
• Provide regular status reports to stakeholders on system health and initiatives.
• Support low-code applications such as OutSystems for scalable solutions.

Skills

Troubleshooting

Analytical problem-solving

Data migration

Data integration

SDLC understanding

Project collaboration tools

Education

Bachelor's degree in Information Systems / IT / CS or related field

Tools

Jira

Confluence

MS Office Suite

Oracle Primavera

SAP

OutSystems

Sayen

SharePoint

Job description

Responsible for expert-level support troubleshooting and enhancement of business applications ensuring high performance availability and seamless IT operations for end-users. Job Purpose: Responsible for providing expert-level support and troubleshooting for the company s critical business applications ensuring their optimal performance and availability. This role works closely with the IT operations team, application owners, and end-users to identify and resolve complex issues, implement enhancements, and ensure the seamless operation of the company s business-critical systems.

Key Responsibilities

• Primary Support Serve as the primary point of contact for end-users providing timely and effective support troubleshooting and problem-solving for the organization s business applications.
• Identity amp Access Alignment Collaborate with the infrastructure team on user access management, directory synchronization e g aligning SAP SuccessFactors with Azure Active Directory and role mapping.
• Issue Resolution Analyze and troubleshoot complex incidents identify root causes and implement solutions to minimize downtime and ensure continuous operation.
• Requirements amp Enhancements Collaborate with application owners business analysts and development teams to understand evolving business requirements and translate them into technical specifications for upgrades.
• Documentation Develop and maintain comprehensive documentation including application architecture configuration operational procedures user guides and troubleshooting steps.
• Performance Monitoring Proactively monitor application performance and usage identify areas for improvement and implement optimization strategies.
• Training amp Onboarding Support user training and system adoption to ensure end-users are equipped with the knowledge to utilize systems effectively.
• Upgrades amp Migrations Participate in the planning testing and implementation of system upgrades patches and migrations.
• IT Operations Collaboration Partner with the IT operations team to ensure seamless integration and deployment of business applications.
• Reporting Provide regular reports and updates to the Business Solutions Manager and other key stakeholders on system status and support initiatives.
• Low-Code Support Support the development enhancement and ongoing maintenance of low-code applications such as OutSystems to deliver scalable business solutions.
• Integration Management Manage monitor and support enterprise application integrations and APIs.

Education

Bachelor s degree in Information System, Information Technology, Computer Science, or a related field.

Experience

Minimum of 10+ years of relevant experience in enterprise business application support or digital platform management.

Technical Competencies (Mandatory)

• Proficient in business application support tools (ticketing systems, remote access, performance monitoring).
• Strong understanding of database management, data modeling, and data integration principles.
• Familiarity with the Software Development Life Cycle (SDLC) and working with development teams.
• Proficient with project management and collaboration tools (Jira, Confluence, MS Office Suite).
• Excellent troubleshooting and analytical problem-solving skills.
• Strong knowledge of data migration and conversion strategies.
• Experience with OutSystems or other No/Low-code platforms.
• Expert-level support and administration for critical business applications (Oracle Primavera, SAP, OutSystems, Sayen, SharePoint), ensuring high system performance and availability.

Integrations & APIs

Proven experience in supporting and monitoring enterprise-level system integrations, API management, and directory synchronization protocols.

Behavioral Competencies

• Action-Oriented and proactive.
• Strong Planning & Alignment capabilities.
• Highly Collaborative and Communicates Effectively.