Rider Experience Senior Specialist

AimGulf; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hungerstation, part of the Delivery Hero Group, invites applications for a Rider Experience Senior Specialist in Riyadh. You’ll lead onboarding sessions, partner with Marketing and Procurement, and drive improvements in rider policies and communications.

You will analyze rider feedback, track NPS, coordinate 3PL vendor engagements, and design incentive programs to boost morale and retention.

Qualifications

• 2–4 years of relevant experience.
• Bachelor’s degree in a relevant field is required.
• Excellent communication and interpersonal skills; ability to collaborate with cross-functional teams.

Responsibilities

• Conduct onboarding sessions for new riders, ensuring they understand policies and app functionalities.
• Collaborate with cross-functional teams to address rider concerns.
• Ensure riders comply with company policies and standards.
• Generate insights to drive continuous improvement in rider experience.
• Implement measures to track and improve rider satisfaction, including NPS and churn rates.
• Manage regional inventory planning, demand forecasting, and distribution logistics for branding and safety equipment.
• Partner with Marketing on design approvals and with Procurement on sourcing and vendor evaluations.
• Evaluate the technical and material quality of equipment to maintain safety and regulatory standards.
• Establish and optimize direct communication channels with the rider community.

Skills

Excellent communication

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s degree in a relevant field

Job description

Job Title: Rider Experience Senior Specialist

Job Reference/ID: c3b35220-7722-4a38-89fb-82adb0a085db

Job Description / Role:

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Key Responsibilities:

• Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities.
• Collaborate with cross-functional teams to address complex rider concerns.
• Ensure riders comply with company policies and standards.
• Generate insights to drive continuous improvement in rider experience.
• Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates.
• Manage regional inventory planning, demand forecasting, and distribution logistics to ensure all riders receive required branding and safety equipment.
• Partner directly with Marketing on design approvals and with Procurement on strategic sourcing, vendor evaluations, and cost optimization.
• Evaluate the technical and material quality of equipment to maintain strict durability, safety, and regulatory standards.
• Establish, manage, and optimize direct communication channels to ensure frequent, clear, and relevant communication with the rider community.
• Develop, organize, and execute offline engagement events and creative digital campaigns to foster community, boost morale, and drive rider recognition.
• Design, roll out, and track benefit programs, rewards, and tiered incentives for riders.
• Support Vendor Satisfaction indirectly by enhancing the overall experience, performance, and retention of 3PL-managed cohorts at key operational touchpoints.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Experience Required:

• 2 – 4 years of relevant experience.

Education Qualifications:

• Bachelor’s degree in a relevant field is required.

Skills Required:

• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross-functional teams.

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

Headquartered in Berlin, Delivery Hero operates in roughly 65 countries across four continents with more than 40,000 employees. It connects customers to local restaurants and shops, and runs around 800 Dmarts for quick commerce.

Company Industry:

Logistics

Department / Functional Area:

People Operations

Closing Date:

Not mentioned (apply as soon as possible)