Rider Quality Lead – Ops & Performance

Delivery Hero; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

A leading delivery platform in Riyadh is seeking a Quality Assurance Manager to enhance rider support standards and ensure compliance with operational KPIs. You will supervise QA activities, monitor team performance, and identify improvement opportunities within processes. The ideal candidate should have 4-6 years of experience in operations or quality control, along with a Bachelor's degree in a relevant field. This role offers a collaborative environment to foster team development and performance enhancements.

Qualifications

• 4–6 years of experience in operations, fleet management, logistics, or quality control.
• Strong analytical and reporting skills.
• Experience with KPI monitoring.

Responsibilities

• Lead and supervise the quality assurance activities within the team.
• Monitor and evaluate agents' performance using a quality monitoring system.
• Identify opportunities for process improvement.

Skills

Analytical skills

Performance management

Quality control

Education

Bachelor’s degree in Business Administration

Job description

A leading delivery platform in Riyadh is seeking a Quality Assurance Manager to enhance rider support standards and ensure compliance with operational KPIs. You will supervise QA activities, monitor team performance, and identify improvement opportunities within processes. The ideal candidate should have 4-6 years of experience in operations or quality control, along with a Bachelor's degree in a relevant field. This role offers a collaborative environment to foster team development and performance enhancements.