Quality Coordinator

Al Tamimi; Al Khobar; On-site; SAR 90,000 - 120,000; Full time

Job summary

Al Tamimi in Khobar, Saudi Arabia, is seeking a Quality Assurance professional to monitor product quality, investigate complaints, and ensure compliance with ISO standards. You will analyze data, drive improvements, and train staff to uphold quality across departments.

The role requires 1–2 years in QA, a diploma or bachelor’s degree, and English fluency; certifications are a plus. This is a full-time on-site position with opportunities to influence supplier performance.

Qualifications

• 1–2 years of experience in quality assurance or a similar role.
• Experience in a commercial or retail environment preferred.
• Diploma or Bachelor’s degree required; certifications are a plus.

Responsibilities

• Quality monitoring and inspection to ensure products meet standards.
• Investigate customer complaints and identify root causes.
• Ensure documentation and regulatory compliance.
• Support process improvements to cut costs and boost satisfaction.
• Collaborate with suppliers to audit quality and ensure compliance.
• Provide training and promote a quality-focused culture.

Job description

Khobar, Saudi Arabia | Posted on 07/09/2026

Key Responsibilities

• Quality Monitoring & Inspection: Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications. Collaborate with suppliers and vendors to address quality concerns.
• Customer Complaint Handling: Investigate and analyze customer complaints related to product quality or service. Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence.
• Documentation & Compliance: Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained. Support compliance with applicable regulations, industry standards, and company policies.
• Process Improvement: Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction.
• Supplier & Vendor Management: Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits.
• Training & Support: Provide training to employees and support teams on quality standards, policies, and procedures. Promote a quality-focused culture across departments to enhance awareness and commitment.

Key Performance Indicators (KPIs)

• Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days for customer complaints.
• Product Return Rate: Maintain a product return rate of X% (set by management) or below.
• Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.
• Supplier Quality Compliance: Achieve X% (set by management) of suppliers meeting company quality standards consistently.
• Process Improvement Initiatives: Successfully implement X (set by management) quality improvement initiatives per year.

Minimum Qualifications

• Education: Diploma or bachelor’s degree in a related field.
• Experience: Minimum 1-2 years of experience in quality assurance, compliance, or a similar role in a commercial or retail environment.
• Certifications: Certification as a Certified Quality Lead Auditor, Certified Quality Technician, or similar is preferred.

Knowledge, Skills, and Abilities

• Technical Knowledge: Familiarity with quality management systems (QMS), ISO standards, and data analysis tools.
• Skills: Strong analytical skills, problem-solving, and attention to detail with the ability to work across various departments.
• Abilities: Capable of managing multiple tasks effectively and working in a fast-paced commercial environment.

Language & Communication Skills

• Language Requirements: Fluent in English; proficiency in additional languages is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively within internal teams and external partners.