Senior Product Support Engineer – PSSE Haji Husein Alireza & Co. Engineering 09:05

AimGulf; Jeddah; On-site; SAR 220,000 - 320,000; Full time

Job summary

Haji Husein Alireza & Co. Ltd. in Jeddah seeks a Senior Product Support Engineer to deliver expert technical support for MAN vehicle systems and mentor the product support team. You will work with workshop technicians and parts staff to ensure high-quality service and accurate parts delivery.

You will lead troubleshooting, perform root cause analyses, and share advanced diagnostic approaches to raise team capability and customer satisfaction.

Qualifications

• Expert-level knowledge of MAN vehicle systems and components.
• Strong communication and coaching abilities.
• Ability to make informed decisions under pressure.
• Experience mentoring product support teams.

Responsibilities

• Provide expert-level technical parts advisory for MAN vehicle systems and support workshop technicians and parts staff.
• Investigate escalated parts identification issues and interoperability with MAN AG parts engineering.
• Conduct technical parts presentations and training for parts sales teams and workshop staff.
• Mentor Product Support Engineers by sharing advanced diagnostic approaches and best practices.
• Analyze parts-related complaints and prepare root cause analyses with corrective actions.

Skills

Technical Knowledge

Communication

Coaching

Decision Making

Job description

Haji Husein Alireza & Co. Ltd. is seeking a Senior Product Support Engineer to join their team in Jeddah, Saudi Arabia. This role focuses on providing expert-level technical support for MAN vehicle systems and mentoring the product support team to ensure high-quality service delivery.

Key Responsibilities

• Provide expert-level technical parts advisory for complex MAN vehicle systems including engine, transmission, suspension, and electronic components, supporting workshop technicians and parts counter staff in accurate parts delivery.
• Investigate and resolve escalated parts identification issues, supersession queries, and interchangeability with MAN AG parts engineering and utilizing advanced catalogue and technical documentation tools.
• Conduct technical parts presentations and training sessions for parts sales teams, workshop staff, and key accounts to promote MAN genuine parts advantages and correct application knowledge.
• Mentor Product Support Engineers by sharing advanced technical knowledge, diagnostic approaches, and best practices to build overall team capability.
• Analyze parts-related technical complaints and return patterns, preparing root cause analysis reports and recommending corrective actions to the Product Support Supervisor and MAN AG parts engineering.

Skills Required

• Technical/Professional Knowledge and Skills
• Communication
• Coaching
• Decision Making

Employment / Job Type

Full Time

About the Company

Haji Husein Alireza and Company is one of Saudi Arabia’s oldest trading houses, based in Jeddah and still family run. Beginning in general trade before pioneering car imports in the Arabian Peninsula, it is today the Kingdom wide distributor for Mazda, MAN commercial vehicles and Aston Martin, with nationwide showrooms.

Company Industry

Automotive

Department / Functional Area

Support Services

Closing Date

6 December 2026