Senior Product Support Engineer — Expert Parts & Training Lead

AimGulf; Jeddah; On-site; SAR 220,000 - 320,000; Full time

Job summary

Haji Husein Alireza & Co. Ltd. in Jeddah seeks a Senior Product Support Engineer to deliver expert technical support for MAN vehicle systems and mentor the product support team. You will work with workshop technicians and parts staff to ensure high-quality service and accurate parts delivery.

You will lead troubleshooting, perform root cause analyses, and share advanced diagnostic approaches to raise team capability and customer satisfaction.

Qualifications

• Expert-level knowledge of MAN vehicle systems and components.
• Strong communication and coaching abilities.
• Ability to make informed decisions under pressure.
• Experience mentoring product support teams.

Responsibilities

• Provide expert-level technical parts advisory for MAN vehicle systems and support workshop technicians and parts staff.
• Investigate escalated parts identification issues and interoperability with MAN AG parts engineering.
• Conduct technical parts presentations and training for parts sales teams and workshop staff.
• Mentor Product Support Engineers by sharing advanced diagnostic approaches and best practices.
• Analyze parts-related complaints and prepare root cause analyses with corrective actions.

Skills

Technical Knowledge

Communication

Coaching

Decision Making

Job description

Haji Husein Alireza & Co. Ltd. in Jeddah seeks a Senior Product Support Engineer to deliver expert technical support for MAN vehicle systems and mentor the product support team. You will work with workshop technicians and parts staff to ensure high-quality service and accurate parts delivery.

You will lead troubleshooting, perform root cause analyses, and share advanced diagnostic approaches to raise team capability and customer satisfaction.