Senior IT Support & Unified Communications Specialist

Confidential Government

Riyadh

On-site

SAR 60,000 - 120,000

Full time

2 days ago

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Job summary

Confidential Government is seeking an experienced IT support professional to provide Level1 technical assistance to internal and external users in Riyadh. You will diagnose issues across devices, operating systems, and applications, log incidents, and escalate when needed while ensuring adherence to security policies.

The role requires strong experience with ticketing systems, customer service, and remote troubleshooting.

Qualifications

A Diploma degree in Information Technology or related field.
Minimum of 8 years of experience in a relevant field.

Responsibilities

Provide Level1 technical support to internal and external customers.
Receive, log, and track incidents and service requests through approved channels.
Support meeting rooms, video conferencing systems, and related devices; diagnose faults.
Diagnose device-, OS-, and application-related issues and resolve per procedures.
Escalate unresolved incidents to specialized teams with details for timely resolution.
Prepare user devices, install approved OS/software, and test readiness.
Provide remote support following security policies and coordinate with parties.
Monitor SLA compliance, response times, and escalation procedures.
Close tickets after confirming resolution and notify beneficiaries.
Coordinate with external service providers for service quality notes.