IT Help Desk Pro: Incident Response & Support

TAWANTECH

Riyadh

On-site

SAR 78,000 - 123,000

Full time

5 days ago

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Job summary

TAWANTECH is seeking an IT Help Desk Specialist to deliver first-line support for hardware, software, and connectivity issues in Riyadh. You will log, prioritize, and track incidents and service requests in the ticketing system and coordinate with internal teams to ensure timely resolutions.

Strong knowledge of Windows/Microsoft environments and ITIL processes is valued. The ideal candidate has 2–5 years of relevant IT Help Desk experience and demonstrates solid communication and problem-solving

Qualifications

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
2–5 years of relevant experience in IT Help Desk, IT Support, Technical Support, or IT Operations.

Responsibilities

Provide first-line technical support for hardware, software, applications, and connectivity issues.
Receive, log, prioritize, and track incidents and service requests through the IT ticketing system.
Troubleshoot technical issues and escalate complex incidents to the appropriate teams.
Follow up on incidents to ensure timely resolution and SLA compliance.
Maintain accurate ticket records, documentation, and incident reports.
Coordinate with internal teams and vendors when required.