Application Support Engineer — Proactive Troubleshooter

ASAS for Developing & Operating industrial Cities; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

ASAS for Developing & Operating industrial Cities in Riyadh is seeking an IT support specialist to respond to employee requests and troubleshoot application issues. You will ensure timely resolutions via the ticketing system and prioritize tickets for escalation when needed.

The role involves guiding users through troubleshooting steps, collaborating with internal teams, and monitoring application health to minimize downtime in a multi-environment setup (dev/stage/prod).

Qualifications

• More than 3 years of experience.
• Bachelor degree in Computer Science, Information Technology or related field
• Good understanding of business applications and how users interact with them.

Responsibilities

• Respond to employee requests and troubleshoot application issues, ensuring timely resolution through the ticketing system.
• Manage and prioritize support tickets, ensuring issues are resolved or escalated to the appropriate teams.
• Provide clear communication and support to employees, guiding them through troubleshooting steps and application usage.
• Collaborate with internal teams and other departments to diagnose and resolve complex technical problems.
• Monitor application health, proactively addressing potential issues to minimize downtime.

Skills

Troubleshooting

Ticketing system

Communication skills

Multi-environment deployments

Education

Bachelor degree in Computer Science / IT or related field

Job description

ASAS for Developing & Operating industrial Cities in Riyadh is seeking an IT support specialist to respond to employee requests and troubleshoot application issues. You will ensure timely resolutions via the ticketing system and prioritize tickets for escalation when needed.

The role involves guiding users through troubleshooting steps, collaborating with internal teams, and monitoring application health to minimize downtime in a multi-environment setup (dev/stage/prod).