Senior IT Support & Infrastructure Lead

Noon; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

noon is seeking a Senior IT Support Engineer in Saudi Arabia to maintain IT operations, support infrastructure, and drive IT projects across the business. You will oversee daily support activities and guide technicians to ensure uptime and service quality.

This role requires a Bachelor's in IT/CS, 3+ years in IT support/infra, strong Linux/Unix and Windows skills, and solid networking knowledge. You will engage with stakeholders and manage priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 3+ years of IT support, IT infrastructure, or similar role.
• Experience in eCommerce/logistics or fast-paced environments preferred.
• Strong Linux/Unix and Windows system support.

Responsibilities

• Provide advanced IT support to ensure equipment, systems, and infrastructure operate efficiently and meet KPIs/SLAs.
• Lead and support IT infrastructure projects across the site with stakeholders and technical teams.
• Oversee daily IT support activities, guide IT technicians, manage workloads, and escalate critical issues when required.
• Troubleshoot hardware, software, network, and infrastructure issues.
• Review and execute change management requests in line with business requirements.
• Monitor IT infrastructure performance and implement cost-saving improvements.
• Conduct regular IT infrastructure audits for policy and safety compliance.
• Coordinate with external vendors and contractors for issue resolution.
• Act as main contact for assigned IT projects, ensuring timely execution and documentation.
• Provide guidance for new IT initiatives and system upgrades.

Skills

Leadership and mentoring

Problem-solving

Stakeholder management

Communication

Multi-tasking

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Linux/Unix

MS Windows

Networking

Job description

noon is seeking a Senior IT Support Engineer in Saudi Arabia to maintain IT operations, support infrastructure, and drive IT projects across the business. You will oversee daily support activities and guide technicians to ensure uptime and service quality.

This role requires a Bachelor's in IT/CS, 3+ years in IT support/infra, strong Linux/Unix and Windows skills, and solid networking knowledge. You will engage with stakeholders and manage priorities in a fast-paced environment.