Senior IT Support Engineer – On‑Site Proactive Resolver

NTT America, Inc.; Saudi Arabia; Remote; SAR 60,000 - 120,000; Full time

Job summary

NTT DATA in Saudi Arabia is seeking an IT Technical Support Engineer to ensure the IT infrastructure remains operational for internal clients. You will resolve complex incidents and proactively prevent outages, coordinating with vendors and stakeholders.

This role requires strong communication, ITIL knowledge, and experience with MS 365, Azure, and meeting room technologies. On-site work; you will join a diverse team delivering reliable services and contributing to enterprise-scale support.

Qualifications

• Bachelor's degree in IT/Computing or related field.
• ITIL and Microsoft 365 certifications are preferred.

Responsibilities

• Focuses on ensuring all lines of support for complex incidents, requests, events, and problems.
• Undertakes regular reviews to ensure infrastructure is configured, installed, tested, and operational.
• Proactively identifies problems, events, incidents, and errors.

Skills

Communication

Stakeholder management

Problem solving

Team collaboration

Education

Bachelor’s degree in IT/Computing

ITIL certification

Microsoft 365 certification

Tools

MS Azure

Meeting Room Technologies

Microsoft 365

Secure Print

Job description

NTT DATA in Saudi Arabia is seeking an IT Technical Support Engineer to ensure the IT infrastructure remains operational for internal clients. You will resolve complex incidents and proactively prevent outages, coordinating with vendors and stakeholders.

This role requires strong communication, ITIL knowledge, and experience with MS 365, Azure, and meeting room technologies. On-site work; you will join a diverse team delivering reliable services and contributing to enterprise-scale support.