Senior IT Service Desk Specialist

Alkhorayef Industries Company; Jeddah; On-site; SAR 84,000 - 144,000; Full time

Job summary

Alkhorayef Industries Company is seeking a Service Desk Senior Officer to be the primary contact for technical issues and to maintain productivity through timely diagnosis and resolution of hardware, software, networking, and related concerns.

The role covers day-to-day activities providing technical support for company users, following IT policies and procedures while contributing to continuous improvement and knowledge sharing.

Qualifications

• Follow IT policies, processes and SOPs to work in a controlled, consistent manner.
• Identify opportunities for continuous improvement of systems and practices.
• Promote adherence to policies and operating procedures across the company.

Responsibilities

• Support users' PCs, laptops, hardware and software.
• Install software such as OS, Office, Outlook, antivirus per IT policy.
• Install hardware: PC setup, printers, scanners, drivers.
• Troubleshoot software and OS issues, login problems, antivirus issues.
• Understand TCP/IP, DNS, DHCP and VPN configurations.
• Provide basic network troubleshooting for connectivity and Wi-Fi.
• Monitor security systems, keep antivirus active, educate users on phishing.
• Document all interactions in the ticketing system and create How-To guides.

Skills

PC & laptop support

Software installation

Hardware setup

Software troubleshooting

Networking basics

Security awareness

Documentation & ticketing

Tools

Ticketing System

Job description

Alkhorayef Industries Company is seeking a Service Desk Senior Officer to be the primary contact for technical issues and to maintain productivity through timely diagnosis and resolution of hardware, software, networking, and related concerns.

The role covers day-to-day activities providing technical support for company users, following IT policies and procedures while contributing to continuous improvement and knowledge sharing.