Senior After-Sales Engineer: Customer Solutions Lead

alfanar Group; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

alfanar Group in Riyadh is seeking a seasoned Customer Service Associate to serve as the primary technical and communication interface between customers and the organization. You will manage inquiries, provide expert product guidance, troubleshoot issues, and support cross-functional teams to ensure high satisfaction.

The role requires a Bachelor degree in Electrical Engineering or a related field and 4–6 years of experience in customer service or equivalent.

Qualifications

• Bachelor Degree in Electrical Engineering or Any relevant field.
• 4 to 6 years of work experience in customer service or related field.
• Strong communication and customer engagement skills.

Responsibilities

• Respond to customer inquiries through multiple channels in a courteous, empathetic and professional manner.
• Act as the first contact for technical and service-related concerns, providing guidance and support.
• Troubleshoot and resolve product or service issues and log interactions in the CRM.
• Create and manage service tickets, prioritize requests, and route them for resolution.
• Coordinate with other departments to ensure timely and accurate responses.

Skills

Communication

Customer Engagement

Time Management

Well Organized

Customer Relationship Management

Creativity

Education

Bachelor Degree in Electrical Engineering or Any relevant field

Job description

alfanar Group in Riyadh is seeking a seasoned Customer Service Associate to serve as the primary technical and communication interface between customers and the organization. You will manage inquiries, provide expert product guidance, troubleshoot issues, and support cross-functional teams to ensure high satisfaction.

The role requires a Bachelor degree in Electrical Engineering or a related field and 4–6 years of experience in customer service or equivalent.