Senior IT Infrastructure Operations Manager

Datamatics Global Service; Saudi Arabia; On-site; SAR 350,000 - 650,000; Full time

Job summary

Datamatics Global Service in Jeddah, Saudi Arabia, seeks a seasoned IT Infrastructure Operations leader to drive end-to-end data center, network, server, Linux/Unix, SOC/NOC, storage, backup and cloud services on-site.

You will manage a 25+ member team, ensure high availability, define SLAs/OLAs, lead major incident management, ITIL processes, and drive automation and AI-powered improvements while aligning with risk and compliance.

Qualifications

• 18–20 years of experience in IT infrastructure operations, service delivery and management.
• Saudi national; strong experience in the KSA region.
• Proven leadership of 25+ team members across multiple technologies.
• Expertise in data center, servers, networks, Linux/Unix, SOC/NOC, storage and cloud.
• Strong ITIL, incident/problem/change management and RCA skills.

Responsibilities

• Lead end-to-end IT infrastructure operations across data center, servers, networks, Linux/Unix, end-user support, SOC/NOC, storage, backup and cloud.
• Manage multidisciplinary team of 25+ members across technologies.
• Ensure high availability, performance, capacity, reliability, and readiness of services.
• Own SLAs, OLAs, KPIs and uptime targets; drive Major Incident Management.
• Oversee incident, problem and change management per ITIL; drive SIP and continuous improvement.
• Develop dashboards and reports; coordinate with SOC and security for cybersecurity posture.
• Ensure compliance with ITIL, ISO, risk, security and governance requirements; manage risks.
• Drive automation and AI-enabled improvements; identify Agentic AI use cases.

Skills

IT Infrastructure Operations

Service Delivery

Leadership

Stakeholder management

Communication skills

Automation & AI

Education

Bachelor's degree in IT/CS/Engineering

Tools

ITIL processes

ISO standards

Cloud infrastructure

Job description

Datamatics Global Service in Jeddah, Saudi Arabia, seeks a seasoned IT Infrastructure Operations leader to drive end-to-end data center, network, server, Linux/Unix, SOC/NOC, storage, backup and cloud services on-site.

You will manage a 25+ member team, ensure high availability, define SLAs/OLAs, lead major incident management, ITIL processes, and drive automation and AI-powered improvements while aligning with risk and compliance.