Senior End-to-End Network Support and Incident Lead

Ericsson GmbH; Riyadh; On-site; SAR 300,000 - 600,000; Full time

Job summary

Ericsson GmbH in Riyadh, Saudi Arabia, seeks an End to End Solution Support Expert with 8+ years in telecom to lead technical incident recoveries and coordinate cross-functional teams across UDM, IMS and cloud domains. You will provide executive communication during crises and drive knowledge transfer within MA teams.

The role requires deep expertise in 5G, CS Core, and cloud-native architectures with a strong track record in incident management and customer relations.

Qualifications

• Bachelor’s or Master’s degree in engineering.
• 8+ years of experience delivering and operating at a technical solution architect level.
• Strong expertise in Telco Core (CS Core preferred) and Cloud-based telecom architectures.

Responsibilities

• Lead and coordinate incident recovery during major escalations and network crises.
• Direct technical teams across UDM, IMS and Cloud domains to restore services.
• Communicate with customer executives and stakeholders throughout critical events.

Skills

Leadership

Executive communication

Stakeholder management

Telco Core

Cloud-based telecom

Education

Bachelor’s or Master’s in engineering

Tools

Cloud Native 5G

ENM/EVNFM/ENIQ

Job description

Ericsson GmbH in Riyadh, Saudi Arabia, seeks an End to End Solution Support Expert with 8+ years in telecom to lead technical incident recoveries and coordinate cross-functional teams across UDM, IMS and cloud domains. You will provide executive communication during crises and drive knowledge transfer within MA teams.

The role requires deep expertise in 5G, CS Core, and cloud-native architectures with a strong track record in incident management and customer relations.