Senior Customer Success & Programs Lead (Process Automation)

Honeywell International, Inc.; Saudi Arabia; Remote; SAR 350,000 - 550,000; Full time

Job summary

Honeywell Technologies in Saudi Arabia seeks a senior Customer Success professional to ensure customers achieve measurable outcomes with Honeywell solutions. You will be the primary contact for operational needs and coordinate internal teams for seamless onboarding and delivery.

Develop and execute success strategies, act as a trusted advisor, and drive retention and expansion through data-driven insights and cross-functional collaboration.

Qualifications

• Minimum of 10 years of experience in customer success or account management.
• Proven track record of building and maintaining strong customer relationships.
• Experience working with CRM software and customer success tools.
• Strong problem-solving and negotiation abilities specific to customer success management.

Responsibilities

• Ensure customers achieve measurable business outcomes from Honeywell Technology solutions.
• Be the first point of contact for customer operational and service needs.
• Coordinate internal teams to avoid multiple Honeywell contacts for the customer.
• Manage customer interactions across Honeywell Technology systems and functions.
• Develop and execute customer success strategies to drive retention and expansion.
• Act as a trusted advisor, aligning Honeywell's offerings with customer objectives.
• Analyze customer data to identify opportunities for improvement and growth.
• Lead programs to ensure successful execution and delivery with cross-functional teams.
• Define project scope, objectives, and deliverables; monitor progress and budgets.

Skills

Customer success

Account management

CRM software

Negotiation

Problem solving

Education

Bachelor's degree in Business Administration

Master's degree preferred

Tools

CRM software

Job description

Honeywell Technologies in Saudi Arabia seeks a senior Customer Success professional to ensure customers achieve measurable outcomes with Honeywell solutions. You will be the primary contact for operational needs and coordinate internal teams for seamless onboarding and delivery.

Develop and execute success strategies, act as a trusted advisor, and drive retention and expansion through data-driven insights and cross-functional collaboration.