ARAMCO Technical Lead

Honeywell International Inc.; Saudi Arabia; On-site; SAR 220,000 - 420,000; Full time

Job summary

Honeywell International Inc. in Saudi Arabia seeks a senior Customer Success professional responsible for ensuring measurable business outcomes, being the single point of contact, coordinating internal teams, and driving initiatives with key KSA customers.

You will translate requirements into improvements, develop retention and expansion strategies, act as trusted advisor, analyze data, and lead cross-functional onboarding and delivery.

Qualifications

• Minimum of 10 years in customer success or account management.
• Proven track record of building and maintaining customer relationships.
• Experience with CRM software and customer success tools.
• Strong problem-solving and negotiation abilities in CS management.

Responsibilities

• Ensure customers achieve measurable business outcomes with Honeywell solutions.
• Be the first contact for customer operational and service needs.
• Coordinate internal teams to avoid customer chasing multiple Honeywell contacts.
• Manage customer interactions across Honeywell systems and functions.
• Develop and execute customer success strategies to drive retention and expansion.
• Act as a trusted advisor aligning Honeywell offerings with customer objectives.
• Lead and manage programs with key KSA customers.
• Translate customer requirements into internal improvements.

Skills

Customer success

CRM experience

Relationship building

Negotiation skills

Education

Bachelor's degree in Business Administration/Marketing

Master's degree preferred

Tools

CRM software

Job description

• Ensure that the customer achieves measurable business outcomes from Honeywell Technology solutions while simplifying customer engagement with Honeywell.
• Be the first point of contact for customer operational and service-related needs.
• Coordinate internal teams rather than having the customer chase multiple Honeywell Technology contacts.
• Manage customer-related interactions across Honeywell Technology systems and functions, including for Process Automation.
• Driving key initiatives and strategic programs with key KSA customer
• Capture customer feedback. Drive corrective action plans.
• Translate customer requirements into internal improvement initiatives.
• Develop and execute customer success strategies to drive retention and expansion.
• Act as a trusted advisor to customers by understanding their business objectives and aligning Honeywell’s offerings accordingly.
• Analyze customer data and feedback to identify opportunities for improvement and growth.
• Collaborate with cross-functional teams to ensure a seamless onboarding and implementation process.
• Lead and manage programs to ensure successful execution and delivery
• Define project scope, objectives, and deliverables
• Develop and implement project plans, including timelines, budgets, and resource allocation
• Monitor project progress and ensure adherence to timelines and budgets
• Coordinate and communicate with stakeholders to provide project updates and address concerns
• Drive continuous improvement initiatives to enhance project management processes and practices
  

Responsibilities

KEY RESPONSIBILITIES

• Ensure that the customer achieves measurable business outcomes from Honeywell Technology solutions while simplifying customer engagement with Honeywell.
• Be the first point of contact for customer operational and service-related needs.
• Coordinate internal teams rather than having the customer chase multiple Honeywell Technology contacts.
• Manage customer-related interactions across Honeywell Technology systems and functions, including for Process Automation.
• Driving key initiatives and strategic programs with key KSA customer
• Capture customer feedback. Drive corrective action plans.
• Translate customer requirements into internal improvement initiatives.
• Develop and execute customer success strategies to drive retention and expansion.
• Act as a trusted advisor to customers by understanding their business objectives and aligning Honeywell’s offerings accordingly.
• Analyze customer data and feedback to identify opportunities for improvement and growth.
• Collaborate with cross-functional teams to ensure a seamless onboarding and implementation process.
• Lead and manage programs to ensure successful execution and delivery
• Define project scope, objectives, and deliverables
• Develop and implement project plans, including timelines, budgets, and resource allocation
• Monitor project progress and ensure adherence to timelines and budgets
• Coordinate and communicate with stakeholders to provide project updates and address concerns
• Drive continuous improvement initiatives to enhance project management processes and practices
  

Qualifications

YOU MUST HAVE

• Minimum of 10 years of experience in customer success or account management.
• Proven track record of building and maintaining strong customer relationships.
• Experience working with CRM software and customer success tools.
• Strong problem-solving and negotiation abilities specific to customer success management.
  

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Master's degree in a relevant field is preferred.
• Passion for customer success and satisfaction.
• Strong leadership and mentoring skills.
• Proactive and results-oriented mindset.
• Continuous learning and adaptability.
  

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.