Senior Customer Representative Companion Animals

Merck; Riyadh; On-site; SAR 250,000 - 400,000; Full time

Job summary

Merck in Saudi Arabia is seeking a seasoned veterinary professional to drive sales with CA accounts. You will build long-term relationships, forecast volumes, and coordinate between customers and Merck Animal Health teams to deliver value and growth.

The role requires excellent English communication, market understanding, and readiness to travel within the region, based in Riyadh. Join Merck to advance animal health solutions with a strategic partner mindset.

Qualifications

• Bachelor's degree in veterinary medicine or equivalent with experience in animal health/pharmaceuticals
• Excellent relationship-building and communication skills
• Understanding of CA industry, market trends, and business environment
• Proven planning, forecasting, negotiation, organization and problem-solving skills
• Ability to travel and work in a multicultural environment
• Based in Saudi Arabia; fluency in business English

Responsibilities

• Develop and achieve sales in the market for designated CA accounts.
• Serve as the primary contact between accounts and OUR COMPANY'S ANIMAL HEALTH to grow wallet share.
• Identify customer needs, provide solutions, and co-create value with clients.
• Collaborate with local marketing and technical services to implement programs with key accounts.
• Educate customers about OUR COMPANY'S ANIMAL HEALTH brands and address issues promptly.
• Achieve or exceed qualitative and quantitative objectives; forecast product volumes monthly.
• Negotiate and secure mutually beneficial agreements aligning resources with customer needs.
• Build strong partnerships with customers and position OUR COMPANY'S ANIMAL HEALTH as a strategic partner.

Skills

Relationship building

Communication skills

Market/CA industry knowledge

Forecasting

Negotiation

Planning/organization

Problem-solving

Travel readiness

Multicultural collaboration

English proficiency

Analytical abilities

Education

Bachelor's degree in veterinary medicine

Tools

Microsoft Office

Job description

Job Description

Full Description of Position

• Build mutually beneficial, profitable, long-term relationships with the CA customers.
• Achieve budget and maximize sales in line with the company's sales objectives for designated Customers.
• Analyses our customers and markets data, identifies opportunities which can be addressed by OUR COMPANY'S ANIMAL HEALTH solutions and anticipates factors that could impact strategies, plan and position in the marketplace.
• Negotiates skillfully in tough situations with both internal and external groups and can win concessions without damaging relationships.
• Coordinates the integration and exchange of information between OUR COMPANY'S ANIMAL HEALTH and CA accounts.
• Understands sales performance metrics and resource utilization to maximize ROI for OUR COMPANY'S ANIMAL HEALTH.

Responsibilities:

• Responsible for the development and achievement of sales in the market.
• Manage sales and services of our customers aiming to increase OUR COMPANY'S ANIMAL HEALTH wallet share by serving as the primary point of contact between the account and OUR COMPANY'S ANIMAL HEALTH.
• Work with the customers to identify, anticipate needs, provide solutions, and co-create values.
• Interact with local marketing and technical services to successfully implement programs and strategies with Key accounts.
• Educates customers about OUR COMPANY'S ANIMAL HEALTH brands, identifies issues with accounts and works with appropriate personnel and external parties to effectively communicate and resolve matters.
• Achieves or exceeds qualitative and quantitative objectives.
• Monthly estimation and forecasting of products volumes for our customers.
• Negotiate and secures mutually beneficial agreement that effectively link OUR COMPANY'S ANIMAL HEALTH resources to the long-term business needs of the customers.
• Builds effective working partnerships with the customers, positioning OUR COMPANY'S ANIMAL HEALTH as a key strategic partner.
• Keeps the country lead informed of trends or other competitive initiatives that could impact OUR COMPANY'S ANIMAL HEALTH business with the customers.
• Develops unique ways to grow OUR COMPANY'S ANIMAL HEALTH business with our ruminants' Key customers in Western and Eastern regions and provide solutions in the face of challenges.
• Ensure wise spending that delivers a solid return on investment and is spent in a way that builds long term sustainability of the brands.
• Builds an intimate knowledge of OUR COMPANY'S ANIMAL HEALTH brands , their values and positioning.

Qualifications, Skills & Experience Required

• Bachelor's degree in veterinary medicine (or relevant degree) with experience in animal health pharmaceutical business.
• Excellent relationship building and sound communication skills
• Understands the CA industry, market trends, and business environment
• Proven planning, forecasting, negotiation, organization and problem-solving skills
• Ability to work in a multicultural environment.
• Ability to travel as needed.
• Based in Saudi Arabia
• Demonstrates growth and accountability mindset.
• Adequate technical abilities include Microsoft office applications and good analytical abilities.
• Fluent in business English
• Excellent written, verbal, and presentation skills

Additional location(s) Compensation Information:

Required Skills: Account Management, Animal Health Care, Business English, Data Analysis, Identifying Sales Opportunities, Industry Knowledge, Market Trends, Negotiation, Sales Metrics, Sales Target Achievement, Veterinary Medicine, Veterinary Pharmaceutical Sales

Preferred Skills:

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 11/8/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.