Senior Customer Representative Companion Animals

MSD Saudi Arabia; Riyadh Region; On-site; SAR 240,000 - 480,000; Full time

Job summary

Merck & Co., Inc. in Saudi Arabia seeks an experienced account leader to build mutually beneficial, long-term relationships with CA customers and to maximize sales in line with our objectives.

You will analyze customer and market data to identify opportunities for Animal Health solutions and coordinate information exchange across accounts. You will manage sales and services to increase wallet share, work with customers to anticipate needs, co-create value, and partner with marketing and

Qualifications

• Bachelor’s degree in veterinary medicine (or relevant degree) with experience in animal health pharmaceutical business.
• Excellent relationship building and sound communication skills
• Understands the CA industry, market trends, and business environment
• Proven planning, forecasting, negotiation, organization and problem-solving skills
• Ability to work in a multicultural environment.
• Ability to travel as needed.
• Based in Saudi Arabia
• Demonstrates growth and accountability mindset.
• Adequate technical abilities include Microsoft office applications and good analytical abilities.
• Fluent in business English
• Excellent written, verbal, and presentation skills

Responsibilities

• Responsible for the development and achievement of sales in the market.
• Manage sales and services of our customers aiming to increase OUR COMPANY’S ANIMAL HEALTH wallet share by serving as the primary point of contact between the account and OUR COMPANY’S ANIMAL HEALTH.
• Work with the customers to identify, anticipate needs, provide solutions, and co-create values.
• Interact with local marketing and technical services to successfully implement programs and strategies with Key accounts.
• Educates customers about OUR COMPANY’S ANIMAL HEALTH brands, identifies issues with accounts and works with appropriate personnel and external parties to effectively communicate and resolve matters.
• Achieves or exceeds qualitative and quantitative objectives.
• Monthly estimation and forecasting of products volumes for our customers.
• Negotiate and secures mutually beneficial agreement that effectively link OUR COMPANY’S ANIMAL HEALTH resources to the long-term business needs of the customers.

Skills

Account Management

Animal Health Care

Business English

Data Analysis

Identifying Sales Opportunities

Industry Knowledge

Market Trends

Negotiation

Sales Metrics

Sales Target Achievement

Veterinary Medicine

Veterinary Pharmaceutical Sales

Education

Bachelor’s degree in veterinary medicine (or relevant degree)

Job description

Job Description

• Build mutually beneficial, profitable, long-term relationships with the CA customers.
• Achieve budget and maximize sales in line with the company’s sales objectives for designated Customers.
• Analyses our customers and markets data, identifies opportunities which can be addressed by OUR COMPANY’S ANIMAL HEALTH solutions and anticipates factors that could impact strategies, plan and position in the marketplace.
• Negotiates skillfully in tough situations with both internal and external groups and can win concessions without damaging relationships.
• Coordinates the integration and exchange of information between OUR COMPANY’S ANIMAL HEALTH and CA accounts.
• Understands sales performance metrics and resource utilization to maximize ROI for OUR COMPANY’S ANIMAL HEALTH.

Full Description of Position

• Build mutually beneficial, profitable, long-term relationships with the CA customers.
• Achieve budget and maximize sales in line with the company’s sales objectives for designated Customers.
• Analyses our customers and markets data, identifies opportunities which can be addressed by OUR COMPANY’S ANIMAL HEALTH solutions and anticipates factors that could impact strategies, plan and position in the marketplace.
• Negotiates skillfully in tough situations with both internal and external groups and can win concessions without damaging relationships.
• Coordinates the integration and exchange of information between OUR COMPANY’S ANIMAL HEALTH and CA accounts.
• Understands sales performance metrics and resource utilization to maximize ROI for OUR COMPANY’S ANIMAL HEALTH.

Responsibilities

• Responsible for the development and achievement of sales in the market.
• Manage sales and services of our customers aiming to increase OUR COMPANY’S ANIMAL HEALTH wallet share by serving as the primary point of contact between the account and OUR COMPANY’S ANIMAL HEALTH.
• Work with the customers to identify, anticipate needs, provide solutions, and co-create values.
• Interact with local marketing and technical services to successfully implement programs and strategies with Key accounts.
• Educates customers about OUR COMPANY’S ANIMAL HEALTH brands, identifies issues with accounts and works with appropriate personnel and external parties to effectively communicate and resolve matters.
• Achieves or exceeds qualitative and quantitative objectives.
• Monthly estimation and forecasting of products volumes for our customers.
• Negotiate and secures mutually beneficial agreement that effectively link OUR COMPANY’S ANIMAL HEALTH resources to the long-term business needs of the customers.

Builds effective working partnerships with the customers, positioning OUR COMPANY’S ANIMAL HEALTH as a key strategic partner.

• Keeps the country lead informed of trends or other competitive initiatives that could impact OUR COMPANY’S ANIMAL HEALTH business with the customers.
• Develops unique ways to grow OUR COMPANY’S ANIMAL HEALTH business with our ruminants' Key customers in Western and Eastern regions and provide solutions in the face of challenges.
• Ensure wise spending that delivers a solid return on investment and is spent in a way that builds long term sustainability of the brands.
• Builds an intimate knowledge of OUR COMPANY’S ANIMAL HEALTH brands , their values and positioning.

Qualifications, Skills & Experience Required

• Bachelor’s degree in veterinary medicine (or relevant degree) with experience in animal health pharmaceutical business.
• Excellent relationship building and sound communication skills
• Understands the CA industry, market trends, and business environment
• Proven planning, forecasting, negotiation, organization and problem-solving skills
• Ability to work in a multicultural environment.
• Ability to travel as needed.
• Based in Saudi Arabia
• Demonstrates growth and accountability mindset.
• Adequate technical abilities include Microsoft office applications and good analytical abilities.
• Fluent in business English
• Excellent written, verbal, and presentation skills

Required Skills

• Account Management
• Animal Health Care
• Business English
• Data Analysis
• Identifying Sales Opportunities
• Industry Knowledge
• Market Trends
• Negotiation
• Sales Metrics
• Sales Target Achievement
• Veterinary Medicine
• Veterinary Pharmaceutical Sales

Employee Status

Regular

Flexible Work Arrangements

Not Applicable

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Posting End Date

11/8/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R424042