Senior Applications Management Specialist – Riyadh, Saudi Arabia

Uasmart; Riyadh; Sur place; SAR 350 000 - 600 000; Plein temps

Résumé du poste

Linnk Group is seeking a Senior Applications Management Specialist for a yearly renewable contract in Riyadh, Saudi Arabia. The role focuses on managing business‑critical banking applications, ensuring system stability, and delivering high‑quality IT service delivery.

The ideal candidate will have 10+ years of experience, strong ITIL knowledge, and hands‑on experience with ServiceNow and Jira. Fluency in Arabic and English is mandatory, with opportunities to lead major incidents and drive

Qualifications

• Bachelor’s degree in Information Technology or Computer Science or a related field.
• At least 10 years of relevant experience in Application Management, Application Support, or IT Service Delivery.
• Banking or financial services experience is preferred.
• Strong knowledge of ITIL principles and practices.
• Experience in incident management, vendor management, and SLA governance.
• Familiarity with ServiceNow, Jira, and reporting tools.
• Fluency in both Arabic and English is mandatory.

Responsabilités

• Manage application operations and production support for business‑critical banking applications.
• Lead major incident management, root cause analysis (RCA), and issue resolution.
• Coordinate with vendors and monitor SLAs and KPIs.
• Manage application releases, change management, UAT, and production deployments.
• Support cybersecurity requirements, audits, and regulatory compliance.
• Contribute to disaster recovery planning and related activities.
• Prepare application performance reports and identify continuous improvement opportunities.
• Maintain application stability and support operational service delivery objectives.

Connaissances

Analytical skills

Coordination skills

Problem-solving

Arabic & English fluency

Formation

Bachelor’s degree in Information Technology or Computer Science

Outils

ServiceNow

Jira

Reporting tools

Description du poste

Location: Riyadh, Saudi Arabia

Job Category: Information Technology (IT) & Software; Banking & Insurance; Operations & Supply Chain

Job Overview

Linnk Group is hiring a Senior Applications Management Specialist for a yearly renewable contract in Riyadh, Saudi Arabia. This opportunity is designed for an experienced IT professional with a strong background in application management, application support, or IT service delivery.

The successful candidate will be responsible for managing business-critical banking applications, maintaining system stability, supporting operational excellence, and ensuring compliance with service-level agreements (SLAs). The position involves major incident management, root cause analysis, production support, release coordination, and vendor performance monitoring.

Candidates should have at least 10 years of relevant professional experience, with banking or financial services experience preferred. Fluency in both Arabic and English is mandatory. This role is suitable for senior professionals seeking to apply their expertise in enterprise application operations and IT service management.

Key Responsibilities

• Manage application operations and production support for business-critical banking applications.
• Lead major incident management, root cause analysis (RCA), and issue resolution.
• Coordinate with vendors and monitor service-level agreements (SLAs) and key performance indicators (KPIs).
• Manage application releases, change management, user acceptance testing (UAT), and production deployments.
• Support cybersecurity requirements, internal and external audits, and regulatory compliance.
• Contribute to disaster recovery planning and related operational activities.
• Prepare application performance reports and identify opportunities for continuous improvement.
• Maintain application stability and support operational service delivery objectives.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 10 years of relevant experience in Application Management, Application Support, or IT Service Delivery.
• Banking or financial services experience is preferred.
• Strong knowledge of ITIL principles and practices.
• Experience in incident management, vendor management, and SLA governance.
• Familiarity with ServiceNow, Jira, and reporting tools.
• Strong analytical, problem-solving, and coordination skills.
• Fluency in both Arabic and English is mandatory.

Salary, Benefits & Career Growth

The employer has not specified the salary range, compensation package, or employee benefits for this position.

The role offers exposure to critical banking applications, enterprise IT operations, service management, and regulatory compliance. Further details regarding professional development, ITIL certification support, training, employee benefits, and career progression should be confirmed with Linnk Group.

Contract Type: Yearly renewable.