Senior Banking Applications Reliability Lead

Uasmart; Riyadh; On-site; SAR 280,000 - 520,000; Full time

Job summary

Linnk Group in Riyadh, Saudi Arabia is seeking a Senior Applications Management Specialist to oversee the reliability and performance of banking applications. The role targets experienced IT professionals with 10+ years in application management, application support, IT service delivery, or production support.

The position focuses on ITIL-based service delivery, incident/problem management, RCA, and SLA/KPI monitoring, with preference for banking/financial services experience.

Qualifications

• 10+ years of experience in application management or IT service delivery.
• Banking or financial services experience is preferred.
• Strong knowledge of ITIL and IT service management.
• Experience with incident and problem management and RCA.
• Experience with SLA and KPI monitoring.
• Knowledge of vendor management, UAT, release management, and production deployments.
• Experience with disaster recovery testing.
• Familiarity with ServiceNow and Jira.
• Knowledge of IT governance, cybersecurity, and regulatory compliance.
• Fluency in Arabic and English.

Responsibilities

• Manage and support business-critical applications to maintain reliability and performance.
• Oversee application support and production operations.
• Coordinate incident management, problem management, and root-cause analysis.
• Monitor SLAs and KPIs to assess service performance.
• Coordinate with vendors to support application operations and service delivery.
• Support user acceptance testing and release management activities.
• Coordinate production deployments and application changes.
• Participate in disaster recovery testing and related operational activities.
• Work with application integrations and relevant IT service management tools.
• Support IT governance, cybersecurity, and regulatory compliance requirements.

Skills

ITIL

Incident management

Problem management

Root-cause analysis

SLA monitoring

KPI monitoring

Vendor management

UAT

Release management

Production deployments

ServiceNow

Jira

Application integrations

IT governance

Cybersecurity

Regulatory compliance

Arabic-English bilingual

Tools

ServiceNow

Jira

Job description

Linnk Group in Riyadh, Saudi Arabia is seeking a Senior Applications Management Specialist to oversee the reliability and performance of banking applications. The role targets experienced IT professionals with 10+ years in application management, application support, IT service delivery, or production support.

The position focuses on ITIL-based service delivery, incident/problem management, RCA, and SLA/KPI monitoring, with preference for banking/financial services experience.