Senior Applications Management Specialist – Banking & Financial Services | Riyadh, Saudi Arabia

Uasmart; Riyadh; On-site; SAR 280,000 - 520,000; Full time

Job summary

Linnk Group in Riyadh, Saudi Arabia is seeking a Senior Applications Management Specialist to oversee the reliability and performance of banking applications. The role targets experienced IT professionals with 10+ years in application management, application support, IT service delivery, or production support.

The position focuses on ITIL-based service delivery, incident/problem management, RCA, and SLA/KPI monitoring, with preference for banking/financial services experience.

Qualifications

• 10+ years of experience in application management or IT service delivery.
• Banking or financial services experience is preferred.
• Strong knowledge of ITIL and IT service management.
• Experience with incident and problem management and RCA.
• Experience with SLA and KPI monitoring.
• Knowledge of vendor management, UAT, release management, and production deployments.
• Experience with disaster recovery testing.
• Familiarity with ServiceNow and Jira.
• Knowledge of IT governance, cybersecurity, and regulatory compliance.
• Fluency in Arabic and English.

Responsibilities

• Manage and support business-critical applications to maintain reliability and performance.
• Oversee application support and production operations.
• Coordinate incident management, problem management, and root-cause analysis.
• Monitor SLAs and KPIs to assess service performance.
• Coordinate with vendors to support application operations and service delivery.
• Support user acceptance testing and release management activities.
• Coordinate production deployments and application changes.
• Participate in disaster recovery testing and related operational activities.
• Work with application integrations and relevant IT service management tools.
• Support IT governance, cybersecurity, and regulatory compliance requirements.

Skills

ITIL

Incident management

Problem management

Root-cause analysis

SLA monitoring

KPI monitoring

Vendor management

UAT

Release management

Production deployments

ServiceNow

Jira

Application integrations

IT governance

Cybersecurity

Regulatory compliance

Arabic-English bilingual

Tools

ServiceNow

Jira

Job description

Location: Riyadh, Saudi Arabia
Company: Linnk Group
Contract Type: Yearly renewable
Experience Required: 10+ years
Language Requirements: Fluent in Arabic and English
Job Category: Information Technology (IT) & Software; Banking & Insurance; Customer Service & Support

Job Overview

Linnk Group is hiring a Senior Applications Management Specialist for a banking-focused role in Riyadh, Saudi Arabia. This opportunity is suited to experienced IT professionals with at least 10 years of experience in application management, application support, IT service delivery, or production support.

The role focuses on maintaining the reliability and performance of business-critical banking applications. Candidates should have a strong understanding of IT service management, incident and problem management, root-cause analysis (RCA), and service-level agreement (SLA) and key performance indicator (KPI) monitoring. Experience in banking or financial services is preferred.

The position also involves coordination with vendors, user acceptance testing (UAT), release management, production deployments, and disaster recovery (DR) testing. Familiarity with ServiceNow, Jira, application integrations, IT governance, cybersecurity, and regulatory compliance is valuable. Fluency in both Arabic and English is mandatory, and the contract is renewable annually.

Key Responsibilities

Based on the requirements in the original announcement, the role is expected to involve:

• Manage and support business-critical applications to maintain reliability and performance.
• Oversee application support and production operations.
• Coordinate incident management, problem management, and root-cause analysis.
• Monitor SLAs and KPIs to assess service performance.
• Coordinate with vendors to support application operations and service delivery.
• Support user acceptance testing and release management activities.
• Coordinate production deployments and application changes.
• Participate in disaster recovery testing and related operational activities.
• Work with application integrations and relevant IT service management tools.
• Support IT governance, cybersecurity, and regulatory compliance requirements.

These responsibilities are based on the areas specified in the job announcement; detailed reporting arrangements and operational procedures have not been provided.

Requirements & Qualifications

• At least 10 years of experience in application management, application support, IT service delivery, or production support.
• Banking or financial services experience is preferred.
• Strong knowledge of ITIL principles and IT service management.
• Experience with incident management, problem management, and root-cause analysis.
• Experience with SLA and KPI monitoring.
• Knowledge of vendor management, UAT, release management, and production deployments.
• Experience with disaster recovery testing.
• Familiarity with ServiceNow, Jira, and application integrations.
• Knowledge of IT governance, cybersecurity, and regulatory compliance.
• Fluency in both spoken and written Arabic and English.

Preferred Certifications:

• ITIL
• Project Management Professional (PMP)
• PRINCE2
• Agile-related certifications
• COBIT

These certifications are listed as advantages rather than mandatory requirements in the original announcement.

Salary, Benefits & Career Growth

The original job announcement does not specify salary, compensation, or employee benefits. Candidates should confirm the compensation package and applicable benefits with the recruiter.

This opportunity may support further professional development in enterprise application management, banking technology operations, IT service delivery, and governance. Relevant certifications and continued training in ITIL, cybersecurity, service management, and production operations can contribute to long-term career progression.