Senior Airport Services Lead: Check-In, Boarding & Lounge

The Emirates Group; Riyadh; On-site; SAR 90,000 - 120,000; Full time

Job summary

The Emirates Group in Riyadh is seeking an experienced customer service and ground operations professional to manage check-in, boarding, baggage handling, and Emirates Lounge services in alignment with safety, security and service standards. You will coordinate with staff and contracted providers to ensure on-time departures and a superior passenger experience.

Responsibilities include ticketing duties, Premium customer support, visa issues, and accurate reporting.

Qualifications

• Minimum 3 years airline industry experience.
• Knowledge of Departure Control System and CRS.
• Proficiency in MS Office applications.
• Fluent in English and local language.

Responsibilities

• Oversee check-in, boarding, baggage services and lounge support.
• Coordinate with staff, GHA and service providers for smooth operations.
• Handle ticketing/reservations, reissues, and currency confirmations as needed.
• Assist Premium customers, manage delays and communicate status to passengers.
• Prepare briefs and ensure safety instructions and reports are filed.

Skills

Fluent English

Local language

Departure Control System

Computerized Reservation System

Microsoft Office

Education

O level or equivalent

Professional training courses in Customer Services

Ground Operations & Reservations Fares & Ticketing

Tools

Departure Control System

Computerized Reservation System

Microsoft Office

Job description

The Emirates Group in Riyadh is seeking an experienced customer service and ground operations professional to manage check-in, boarding, baggage handling, and Emirates Lounge services in alignment with safety, security and service standards. You will coordinate with staff and contracted providers to ensure on-time departures and a superior passenger experience.

Responsibilities include ticketing duties, Premium customer support, visa issues, and accurate reporting.