Senior Aftersales Service Center Manager

Petromin Corporation; Makkah Region; On-site; SAR 260,000 - 380,000; Full time

Job summary

Petromin Corporation (Saudi Arabia) seeks a Manager for 3S Aftersales to lead Nissan service operations. You will manage technicians and service advisors, optimize workflow, and maintain parts inventory aligned with regional demand.

Implement advanced diagnostics and strict regulatory adherence to elevate service quality across the center. Lead training programs, ensure Nissan certification, drive continuous improvement, and maintain eco-friendly practices while controlling costs and vendor

Qualifications

• Associate’s or Bachelor’s degree in Automotive Technology or Automotive Service Management; MBA is a plus.
• ASE certification is required or strongly preferred.
• Minimum 8 years of experience in automotive service operations.

Responsibilities

• Oversee all aspects of service center operations, including scheduling, staffing, and resource allocation.
• Develop and implement SOPs to streamline service processes and ensure consistent service delivery.
• Monitor KPIs such as service efficiency and customer satisfaction to drive improvement.
• Coordinate with other departments to optimize performance and achieve objectives.
• Implement cost-effective measures to maximize profitability while maintaining quality.
• Ensure compliance with Nissan standards, policies and local regulations.
• Deploy advanced customer service protocols for faster, personalized service.
• Utilize scheduling software to manage appointments and workforce utilization.
• Streamline warranty claim handling to reduce bottlenecks and improve trust.
• Adopt modern diagnostic tools to improve service accuracy and speed.
• Implement eco-friendly practices and develop a crisis management plan.
• Manage vendor relationships and negotiate favorable terms.
• Schedule regular maintenance and upgrades of facilities.

Skills

Service center operations

Staff management

KPI monitoring

Vendor relations

Scheduling & workflow optimization

Customer service

Regulatory compliance

Continuous improvement

Education

Associate/Bachelor's in Automotive Technology or Automotive Service Management

MBA (plus)

ASE certification

Tools

Nissan diagnostic tools

Scheduling software

Job description

Petromin Corporation (Saudi Arabia) seeks a Manager for 3S Aftersales to lead Nissan service operations. You will manage technicians and service advisors, optimize workflow, and maintain parts inventory aligned with regional demand.

Implement advanced diagnostics and strict regulatory adherence to elevate service quality across the center. Lead training programs, ensure Nissan certification, drive continuous improvement, and maintain eco-friendly practices while controlling costs and vendor