Service Manager

Petromin Corporation; Makkah Region; On-site; SAR 260,000 - 380,000; Full time

Job summary

Petromin Corporation (Saudi Arabia) seeks a Manager for 3S Aftersales to lead Nissan service operations. You will manage technicians and service advisors, optimize workflow, and maintain parts inventory aligned with regional demand.

Implement advanced diagnostics and strict regulatory adherence to elevate service quality across the center. Lead training programs, ensure Nissan certification, drive continuous improvement, and maintain eco-friendly practices while controlling costs and vendor

Qualifications

• Associate’s or Bachelor’s degree in Automotive Technology or Automotive Service Management; MBA is a plus.
• ASE certification is required or strongly preferred.
• Minimum 8 years of experience in automotive service operations.

Responsibilities

• Oversee all aspects of service center operations, including scheduling, staffing, and resource allocation.
• Develop and implement SOPs to streamline service processes and ensure consistent service delivery.
• Monitor KPIs such as service efficiency and customer satisfaction to drive improvement.
• Coordinate with other departments to optimize performance and achieve objectives.
• Implement cost-effective measures to maximize profitability while maintaining quality.
• Ensure compliance with Nissan standards, policies and local regulations.
• Deploy advanced customer service protocols for faster, personalized service.
• Utilize scheduling software to manage appointments and workforce utilization.
• Streamline warranty claim handling to reduce bottlenecks and improve trust.
• Adopt modern diagnostic tools to improve service accuracy and speed.
• Implement eco-friendly practices and develop a crisis management plan.
• Manage vendor relationships and negotiate favorable terms.
• Schedule regular maintenance and upgrades of facilities.

Skills

Service center operations

Staff management

KPI monitoring

Vendor relations

Scheduling & workflow optimization

Customer service

Regulatory compliance

Continuous improvement

Education

Associate/Bachelor's in Automotive Technology or Automotive Service Management

MBA (plus)

ASE certification

Tools

Nissan diagnostic tools

Scheduling software

Job description

The Manager – 3S Aftersales Services is responsible for overseeing all aspects of the service department, ensuring exceptional service delivery and compliance with Nissan's high standards; managing a team of technicians and service advisors, optimizing workflow, and maintaining an inventory of parts tailored to regional demands; responsible for implementing advanced diagnostic and repair protocols, and ensuring adherence to local automotive regulations; managing service quality, and driving continuous improvement within the service center.

Technical / Job-Specific Competencies

1

Service Center Operations Management

• Oversee all aspects of service center operations, including scheduling, staffing, and resource allocation.
• Develop and implement standard operating procedures (SOPs) to streamline service processes and ensure consistent service delivery.
• Monitor key performance indicators (KPIs) such as service efficiency, productivity, and customer satisfaction to drive continuous improvement.
• Coordinate with other departments to optimize service center performance and achieve business objectives.
• Implement cost-effective measures to maximize profitability while maintaining service quality.
• Ensure compliance with Nissan's standards, policies, and regulations.
• Implement advanced customer service protocols to elevate the client experience, including faster response times and personalized service options, ensuring high satisfaction and retention rates.
• Deploy sophisticated scheduling software to efficiently manage appointments, reduce wait times, and optimize workforce utilization, enhancing both customer satisfaction and staff productivity.
• Streamline the process of handling warranty claims to ensure quick and accurate resolution, enhancing customer trust and reducing operational bottlenecks.
• Adopt the latest technology, such as diagnostic tools and management systems, to improve the accuracy of service assessments and the speed of service delivery.
• Implement eco-friendly practices within the service center, such as recycling parts and using environmentally friendly materials, to align with Nissan’s sustainability goals and customer expectations.
• Develop and maintain a comprehensive crisis management plan to handle unexpected disruptions smoothly, ensuring continuity of service and safeguarding both employees and customers.
• Manage relationships with vendors to ensure the timely supply of high-quality service equipment and materials, negotiating favorable terms and monitoring vendor performance to ensure compliance with Nissan’s standards.
• Schedule and oversee regular maintenance and upgrades of service center facilities to ensure they remain state-of-the-art, fostering a safe and appealing environment for both customers and staff.

2

Technical Training Implementation

• Tailor training programs to address the unique challenges and common issues faced in the Saudi market, such as extreme temperatures and sand exposure, ensuring technicians are well-prepared for regional-specific vehicle problems.
• Evaluate the effectiveness of training programs, ensuring technicians are proficient in complex repair and maintenance tasks specific to Nissan vehicles.
• Ensure all technicians receive appropriate Nissan certification, maintaining a high standard of service quality and technical capability within the dealership.
• Include practical, hands-on workshops in training programs that allow technicians to work directly with the latest Nissan models and technologies, enhancing their practical skills and confidence.

3

Quality Assurance Compliance

• Implement and monitor quality standards for all services provided at Nissan service centers, ensuring all repairs meet or exceed Nissan’s global and regional standards.
• Perform regular audits of service operations to identify areas for improvement and ensure compliance with both Nissan standards and Saudi regulations.
• Address any discrepancies in service quality promptly, implementing corrective measures to maintain customer trust and service integrity.

4

Parts Management Optimization

• Oversee the inventory of Nissan parts to ensure availability and timely access for repairs, considering the specific demands of the Saudi market.
• Work with parts suppliers to secure favorable terms and ensure the quality of parts meets Nissan’s specifications.
• Accurately forecast parts needs based on service trends and vehicle data to prevent overstocking or shortages.
• Regularly review parts usage and repair data to optimize stock levels and reduce costs, ensuring that parts inventory is aligned with actual service needs and seasonal variations.

5

Regulatory Standards Adherence

• Maintain up-to-date knowledge of Saudi automotive service regulations, ensuring all service practices are compliant.
• Adapt service practices to meet changing regulatory requirements, ensuring continued compliance and operational legality.
• Regularly inform and train service staff on regulatory changes that affect service operations, ensuring full team compliance.

The Job Profile

1

Educational Qualifications

Associate’s or Bachelor’s degree in Automotive Technology or Automotive Service Management; MBA is a plus

2

Professional Certifications

Automotive Service Excellence (ASE) certification

3

Experience

Minimum 8 years experience in automotive service operations