Segmentation Head

Xebia; Riyadh; On-site; SAR 400,000 - 700,000; Full time

Job summary

Xebia in Riyadh is seeking a seasoned CVM/Segmentation Head to lead the customer value management strategy across the lifecycle, driving acquisition, cross-sell, retention, and win-back initiatives. The role partners with senior stakeholders to optimize segmentation, pricing, and revenue levers, shaping campaigns and experimentation frameworks to maximize growth in the Saudi market.

The position requires strong leadership, deep experience in financial services, and a proven ability to deliver

Qualifications

• 8-10+ years of experience in CVM, Growth Strategy, Retail Banking, or Customer Lifecycle Management.
• Strong expertise in customer segmentation, pricing, commercial levers, and revenue optimization.
• Proven experience managing CVM KPIs, customer engagement campaigns, and experimentation frameworks.
• Excellent stakeholder management and team leadership capabilities.
• Prior experience in Retail Banking / Financial Services preferred.

Responsibilities

• Lead the Customer Value Management (CVM) strategy across the customer lifecycle.
• Drive growth, value optimization, revenue enhancement, and campaign effectiveness.
• Develop segmentation strategies while collaborating with senior business stakeholders.

Skills

CVM strategy

Growth strategy

Retail banking

Customer lifecycle management

Segmentation & pricing

Stakeholder leadership

Job description

Xebia hiring an exciting leadership opportunity for a CVM / Segmentation Head position based in Riyadh, Saudi Arabia.

We are looking for a seasoned professional to lead the Customer Value Management (CVM) strategy across the customer lifecycle, including acquisition, cross-sell, retention, and win-back initiatives. This role will be responsible for driving customer growth, value optimization, revenue enhancement, campaign effectiveness, and segmentation strategies while collaborating with senior business stakeholders.

Key Requirements

• 8-10+ years of experience in CVM, Growth Strategy, Retail Banking, or Customer Lifecycle Management
• Strong expertise in customer segmentation, pricing, commercial levers, and revenue optimization
• Proven experience managing CVM KPIs, customer engagement campaigns, and experimentation frameworks
• Excellent stakeholder management and team leadership capabilities
• Prior experience in Retail Banking / Financial Services preferred

About Xebia

Xebia is a global consulting and technology company specializing in AI, Digital Transformation, Software Engineering, Cloud, Data, and Intelligent Automation. Founded in 2001, Xebia operates across multiple countries with a strong presence in Europe, APAC, the Middle East, and the Americas, helping organizations accelerate innovation and business growth through cutting-edge technology solutions.

You can learn more about Xebia here: https://xebia.com/