SAP Cloud Application Services Manager

JOBZE

Riyadh

Hybride

SAR 460 000 - 711 000

Plein temps

Il y a 4 jours

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Résumé du poste

JOBZE is seeking an Application Service Manager for SAP Cloud Application Services in Riyadh. The role centers on ownership of strategic customer engagements, driving service quality, expanding relationships, and leading cross-functional teams through transitions to operations and beyond.

You will act as a trusted advisor, identify optimization opportunities, drive customer satisfaction, collaborate with SAP account and delivery teams, and champion upsell opportunities within the CAS portfolio.

Qualifications

6+ years in customer account management, managed services, or relationship management.
4+ years in at least one SAP Solution Area (e.g. S/4HANA – FI/MM, SuccessFactors, BTP).
4+ years leading global or cross-functional teams in a project management capacity.
Business fluency in English and Arabic (required).
Strong knowledge of the SAP portfolio and cloud services landscape.

Responsabilités

Own end-to-end CAS customer engagements — managing budget, quality, and stakeholder communication across the full lifecycle (transition, stabilisation, operations, offboarding).
Act as a trusted advisor: proactively identify optimisation, innovation, and adoption opportunities for customers.
Drive customer satisfaction and loyalty; lead escalation resolution with confidence and composure.
Collaborate closely with SAP account teams, delivery teams, and partners to ensure a seamless, one-stop CAS experience.
Champion upsell opportunities and support growth of the CAS service portfolio.
Orchestrate communication across all levels — from technical teams to C-level stakeholders.