Application Service Manager

JOBZE; Riyadh; Hybrid; SAR 460,000 - 711,000; Full time

Job summary

JOBZE is seeking an Application Service Manager for SAP Cloud Application Services in Riyadh. The role centers on ownership of strategic customer engagements, driving service quality, expanding relationships, and leading cross-functional teams through transitions to operations and beyond.

You will act as a trusted advisor, identify optimization opportunities, drive customer satisfaction, collaborate with SAP account and delivery teams, and champion upsell opportunities within the CAS portfolio.

Qualifications

• 6+ years in customer account management, managed services, or relationship management.
• 4+ years in at least one SAP Solution Area (e.g. S/4HANA – FI/MM, SuccessFactors, BTP).
• 4+ years leading global or cross-functional teams in a project management capacity.
• Business fluency in English and Arabic (required).
• Strong knowledge of the SAP portfolio and cloud services landscape.

Responsibilities

• Own end-to-end CAS customer engagements — managing budget, quality, and stakeholder communication across the full lifecycle (transition, stabilisation, operations, offboarding).
• Act as a trusted advisor: proactively identify optimisation, innovation, and adoption opportunities for customers.
• Drive customer satisfaction and loyalty; lead escalation resolution with confidence and composure.
• Collaborate closely with SAP account teams, delivery teams, and partners to ensure a seamless, one-stop CAS experience.
• Champion upsell opportunities and support growth of the CAS service portfolio.
• Orchestrate communication across all levels — from technical teams to C-level stakeholders.

Skills

SAP S/4HANA

SAP SuccessFactors

SAP BTP

Cloud Applications Services

Managed Services

Education

IT degree

Business management degree

Engineering degree

Job description

Application Service Manager - SAP · Saudi Arabia - RiyadhJobsHow we workTeamContact usSign inGet StartedJobs/Application Service Manager# Application Service ManagerSAPSaudi Arabia - RiyadhPosted 20 October 2026LinkedInDirect employerTop-rated employerEnterpriseGreat cultureLocationSaudi Arabia - RiyadhJob typeHybridExperience6+ yearsSalaryUSD 11k–17k/mo (est.)Apply on LinkedIn## Job descriptionAs an Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you will be the central point of ownership for some of our most strategic customer engagements — driving service quality, deepening relationships, and leading cross-functional teams through the full customer lifecycle, from transition to operations and beyond. This is an Individual Contributor role, hybrid with a location in Riyadh. This is a high-visibility role at the intersection of technology, customer success, and business growth. What You'll Do: Own end-to-end CAS customer engagements — managing budget, quality, and stakeholder communication across the full lifecycle (transition, stabilisation, operations, offboarding). Act as a trusted advisor: proactively identify optimisation, innovation, and adoption opportunities for customers. Drive customer satisfaction and loyalty; lead escalation resolution with confidence and composure. Collaborate closely with SAP account teams, delivery teams, and partners to ensure a seamless, one-stop CAS experience. Champion upsell opportunities and support growth of the CAS service portfolio. Orchestrate communication across all levels — from technical teams to C-level stakeholders. What You Bring: Bachelor's degree in IT, Business Management, Engineering, or a related field. 6+ years in customer account management, managed services, or relationship management. 4+ years of hands-on experience in at least one SAP Solution Area (e.g. S/4HANA – FI/MM, SuccessFactors, BTP). 4+ years leading global or cross-functional teams in a project management capacity. Strong knowledge of the SAP portfolio and cloud services landscape. Experience in SAP implementation projects and/or managed services environments. Excellent communication, facilitation, and stakeholder management skills — from technical teams to executive level. A results-driven, customer-first mindset with the ability to navigate complexity. Business fluency in English and Arabic (required).## SkillsSAP S/4HANASAP SuccessFactorsSAP BTPCloud Application ServicesManaged Services## What Jobze.ai noticed* SAP requires bilingual fluency in English and Arabic for this customer-facing application service management role.* Candidates must have 6+ years in account management or managed services with 4+ years in SAP solution areas like S/4HANA, SuccessFactors, or BTP.* Expect end-to-end ownership of cloud application service engagements, handling stabilization, operations, and escalation management.This role was published by SAP on LinkedIn. Jobze.ai is not the employer and does not take applications - they are handled on the original site.