Sales Supervisor

شركة حمد محمد الرقيب وأولاده التجارية; Khamis Mushayt; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company in Saudi Arabia is seeking a Sales Supervisor to lead the showroom sales team, ensure achievement of targets, and deliver an exceptional customer experience. You will monitor performance, guide staff, and ensure compliance with policies and standards.

The role requires strong leadership, communication, and product knowledge, with collaboration across departments to finalize sales and service. On-site showroom based in a retail furniture environment.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, or a related specialization.
• Proven experience in sales, preferably in retail and furniture sectors.
• Experience supervising sales teams and managing showrooms.
• Strong sales, negotiation, and customer service skills.
• Ability to achieve sales targets and work under pressure.
• Good leadership and organizational skills.
• Proficiency in Microsoft Office and sales systems.
• Proficiency in Arabic, and preferably English.

Responsibilities

• Daily supervision of the sales team, assigning tasks, and monitoring workflow progress.
• Follow up on and achieve the showroom’s monthly and weekly sales targets.
• Monitor the performance of sales employees and provide guidance to improve performance.
• Monitor KPIs related to the sales team.
• Greet customers and assist them to ensure a distinctive shopping experience.
• Ensure compliance with customer service standards and company policies.
• Monitor sales activity, products, and promotions, and ensure team knowledge of products and prices.
• Train and guide new sales employees on procedures and sales methods.
• Coordinate with other departments to ensure smooth sales operations and customer service.
• Prepare and share reports on sales and team performance with management.
• Monitor attendance and working hours per regulations.

Skills

Leadership

Sales skills

Customer service

Communication

Problem solving

Sales analysis

Time management

Teamwork

Retail agility

Education

Bachelor degree in Business Administration/Marketing/Sales

Tools

Microsoft Office

Sales systems

Job description

Job Title: Sales Supervisor
Department: Sales – Retail
Administrative Reporting: Store Manager / Sales Manager
Work Location: Hamad Al Rugaib Furniture Showrooms

Job Purpose

Supervise the sales team within the showroom, ensure achievement of sales targets, deliver an exceptional customer experience, and monitor employee performance while ensuring compliance with the company’s policies and procedures and customer service standards.

Key Responsibilities and Duties

• Daily supervision of the sales team, assigning tasks, and monitoring workflow progress.

• Follow up on and achieve the showroom’s monthly and weekly sales targets.

• Monitor the performance of sales employees and provide the necessary guidance and support to improve performance.

• Monitor the KPIs (Key Performance Indicators) related to the sales team.

• Greet customers and assist them when needed to ensure a distinctive shopping experience.

• Ensure the sales team complies with customer service standards and company policies.

• Monitor sales activity, products, and promotions, and ensure the team is knowledgeable about products, prices, and features.

• Train and guide new sales employees on work procedures and sales methods.

• Follow up on the implementation of offers and promotional campaigns within the showroom.

• Ensure products are arranged properly, the showroom floor is maintained, and the overall appearance of the showroom is upheld according to company standards.

• Monitor customer needs and address feedback and complaints in coordination with management.

• Coordinate with other departments such as the warehouse, delivery, customer service, and finance to ensure smooth completion of sales operations and customer service.

• Monitor sales transactions and orders, and ensure the accuracy of data and the procedures followed.

• Prepare and share reports related to sales and team performance with management.

• Monitor attendance and departures and comply with working hours in accordance with the approved regulations and policies.

• Safeguard the company’s assets and property within the showroom.

• Perform any other work-related tasks assigned by management.

Qualifications and Experience

• Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, or a related specialization.

• Previous experience in sales, preferably in the retail and furniture sector.

• Experience in supervising sales teams and managing showrooms.

• Good sales, negotiation, and customer service skills.

• Ability to achieve sales targets and work under pressure.

• Good leadership and organizational skills.

• Proficiency in using Microsoft Office applications and sales systems.

• Proficiency in Arabic, and preferably proficiency in English.

Required Skills

• Leadership and team management.

• Sales and persuasion skills.

• Customer service.

• Effective communication.

• Problem-solving and decision-making.

• Follow-up and analysis of sales performance.

• Time management and task organization.

• Teamwork.

• Ability to work in a fast-paced, changing Retail environment.

Key Performance Indicators (KPIs)

• Achieving sales targets.

• Percentage of achieving the monthly target.

• Average Transaction Value Average Transaction Value.

• Conversion Rate Conversion Rate.

• Sales employees’ performance.

• Customer satisfaction.

• Compliance with display standards and customer service.

• Percentage of achieving product and promotional campaign targets.