Sales Department Manager

Abyat; Medina Province; On-site; SAR 180,000 - 240,000; Full time

Job summary

ABYAT in Madinah, Saudi Arabia, invites applications for a Sales Manager role overseeing an interior, furnishing, tiles and sanitary department. Lead day-to-day commercial operations, achieve sales targets, ensure product availability, and present showroom standards.

You will coach staff, manage KPIs, and enhance customer experience across the department. Ideal candidates hold a Bachelor's degree in a related field with 6–8 years retail sales experience and 1–2 years in supervision.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Retail Management, or a related field.
• 6-8 years of experience in retail sales, preferably within home improvement, furniture, building materials, sanitaryware, tiles, kitchens, appliances, or large-format retail.
• Minimum 1-2 years of experience in a supervisory or team-leadership role.
• Proven experience in achieving sales targets and commercial KPIs.
• Strong understanding of retail sales operations, customer service, and sales techniques.
• Experience in team coaching, performance management, and target setting.
• Good knowledge of MS Office and retail/POS/ERP systems.
• Strong communication and negotiation skills.
• Arabic and English communication skills are preferred.

Responsibilities

• Lead the sales performance and day-to-day commercial operations of an assigned department within the showroom, ensuring achievement of sales targets, strong customer experience, effective team performance, and proper product availability and presentation.
• Drive upselling, cross-selling and conversion within the department.
• Monitor department KPIs, customer traffic and sales opportunities.
• Lead, coach and motivate Sales Associates/Sales Consultants within the department.
• Set individual targets and follow up on employee performance.
• Conduct daily briefings and communicate sales priorities, promotions and targets.
• Identify performance or capability gaps and provide coaching.
• Ensure appropriate manpower coverage during peak periods.
• Ensure customers receive professional and knowledgeable service.
• Support the team in handling complex customer requirements and complaints.
• Build strong customer relationships and support high-value sales opportunities.
• Ensure consistent service standards throughout the department.
• Maintain strong knowledge of the department's products, specifications, pricing and promotions.
• Ensure products are correctly displayed, priced and available for customers.
• Coordinate with merchandising/category and inventory teams regarding stock availability.
• Monitor fast- and slow-moving products and communicate commercial observations.
• Ensure showroom standards and department presentation are maintained.
• Coordinate with warehouse, logistics, installation, after-sales and other departments to ensure smooth order fulfillment.
• Follow up on customer orders and outstanding issues where escalation is required.
• Ensure compliance with company procedures, pricing policies and approval authorities.
• Support stock counts and inventory-control activities.

Skills

Leadership

Sales

Customer service

Negotiation

MS Office

POS/ERP systems

Education

Bachelor's degree in Business Administration, Sales, Marketing, Retail Management, or related field

Tools

MS Office

POS/ERP systems

Job description

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us

Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and soon in Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Job Title: Sales Manager [Interior, Furnishing, Tiles, Sanitary]

Location: Madinah, Saudi Arabia

About This Role

Lead the sales performance and day-to-day commercial operations of an assigned department within the showroom, ensuring achievement of sales targets, strong customer experience, effective team performance, and proper product availability and presentation.

Key Responsibilities

Sales & Commercial Performance

• Achieve department sales, margin and other commercial targets.
• Monitor daily, weekly and monthly sales performance and take corrective actions where required.
• Drive upselling, cross-selling and conversion within the department.
• Monitor department KPIs, customer traffic and sales opportunities.
• Understand customer needs and ensure the team provides suitable product and solution recommendations.

Team Leadership

• Lead, coach and motivate Sales Associates/Sales Consultants within the department.
• Set individual targets and follow up on employee performance.
• Conduct daily briefings and communicate sales priorities, promotions and targets.
• Identify performance or capability gaps and provide coaching.
• Ensure appropriate manpower coverage during peak periods.

Customer Experience

• Ensure customers receive professional and knowledgeable service.
• Support the team in handling complex customer requirements and complaints.
• Build strong customer relationships and support high-value sales opportunities.
• Ensure consistent service standards throughout the department.

Product & Department Management

• Maintain strong knowledge of the department's products, specifications, pricing and promotions.
• Ensure products are correctly displayed, priced and available for customers.
• Coordinate with merchandising/category and inventory teams regarding stock availability.
• Monitor fast- and slow-moving products and communicate commercial observations.
• Ensure showroom standards and department presentation are maintained.

Operations & Coordination

• Coordinate with warehouse, logistics, installation, after-sales and other departments to ensure smooth order fulfillment.
• Follow up on customer orders and outstanding issues where escalation is required.
Ensure compliance with company procedures, pricing policies and approval authorities.
• Support stock counts and inventory-control activities.

Education and Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Retail Management, or a related field.
• 6-8 years of experience in retail sales, preferably within home improvement, furniture, building materials, sanitaryware, tiles, kitchens, appliances, or large-format retail.
• Minimum 1-2 years of experience in a supervisory or team-leadership role.
• Proven experience in achieving sales targets and commercial KPIs.
• Strong understanding of retail sales operations, customer service, and sales techniques.
• Experience in team coaching, performance management, and target setting.
• Good knowledge of MS Office and retail/POS/ERP systems.
• Strong communication and negotiation skills.
• Arabic and English communication skills are preferred.