Boutique/ Store Manager | Luxury Retail | Saudi Arabia

Rawaj-HCM; Riyadh; Sur place; SAR 60 000 - 90 000; Plein temps

Résumé du poste

Rawaj-HCM in Riyadh seeks an experienced Boutique Manager to lead a prestigious international luxury watch brand's new flagship.

You will drive sales, VIP clienteling, team development, and boutique operations while upholding exceptional client experience and brand standards.

The ideal candidate has 3–5 years of luxury retail management, a strong Saudi luxury market network, and a proven track record of exceeding targets.

Qualifications

• 3–5 years of relevant management experience in luxury retail.
• Proven track record of achieving sales targets.
• Strong VIP, VVIP, and high-net-worth clienteling skills.
• Excellent leadership and team development abilities.

Responsabilités

• Lead the boutique to meet and exceed sales targets.
• Develop and implement sales strategies to drive growth.
• Oversee daily boutique operations and ensure brand standards.
• Build relationships with VIP and high-net-worth clients.
• Coach and develop the boutique sales team.

Description du poste

A prestigious international luxury watch brand is preparing to open a new boutique in Riyadh, Saudi Arabia, and is seeking an experienced and accomplished Boutique Manager to lead the boutique’s commercial performance, client experience, team development, and day-to-day operations.

Key Accountabilities

Sales & Commercial Performance

• Lead the boutique in achieving and exceeding sales targets and commercial objectives.
• Develop and implement effective sales strategies to drive sustainable business growth.
• Monitor individual and team KPIs and take appropriate action to maximize performance.
• Identify opportunities to grow the boutique’s client base and strengthen its position within the Riyadh luxury market.
• Maintain an active presence on the sales floor and personally support high-value and strategic transactions.

VIP Clienteling & Business Development

• Build, develop, and maintain strong relationships with VIP, VVIP, and high-net-worth clients.
• Proactively develop new client relationships through networking, referrals, events, and personalized outreach.
• Maintain an in-depth understanding of key clients, including their preferences, purchasing history, and future requirements.
• Ensure consistent and professional follow-up with existing and prospective clients.
• Leverage an established network within the Saudi luxury market to generate new business opportunities.

Team Leadership & Development

• Lead, motivate, coach, and develop the boutique sales team.
• Establish clear individual objectives and monitor performance against agreed targets and KPIs.
• Conduct regular sales briefings, coaching sessions, and performance reviews.
• Ensure the team maintains excellent knowledge of luxury watch collections, products, brand heritage, and luxury selling techniques.
• Foster a professional, collaborative, performance-driven, and client-focused boutique culture.

Boutique Operations

• Oversee all day-to-day boutique operations and ensure compliance with company procedures and standards.
• Ensure the highest standards of boutique presentation, grooming, visual merchandising, product display, and overall client experience.
• Monitor stock levels, inventory movements, product security, and relevant operational controls.
• Ensure accurate and timely sales reporting and administrative documentation.
• Coordinate with management and relevant support teams regarding boutique requirements, stock, client requests, events, and operational matters.

Brand Representation

• Act as an ambassador for the luxury brand and consistently represent the brand with professionalism, discretion, and sophistication.
• Ensure every client interaction reflects the standards expected within an international haute horlogerie environment.
• Develop strong knowledge of the luxury watch market, competitors, industry developments, and client trends in Saudi Arabia.

We are Looking for

• 3–5 years of relevant management experience within a luxury watch or fine jewellery boutique.
• Proven track record of achieving and exceeding commercial and sales targets.
• Demonstrated experience leading, motivating, and developing high-performing luxury retail teams.
• Strong experience managing VIP, VVIP, and high-net-worth clientele.
• Excellent clienteling, networking, and relationship‑management capabilities.