On-Site Fashion Sales Associate — Customer-Focused Riyadh

Majid Al Futtaim; Riyadh; On-site; SAR 36,000 - 72,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a customer-focused Sales Associate to join its Riyadh retail operations. You will deliver exceptional customer service, help customers find products, and drive sales through upselling while maintaining store presentation and brand standards.

You will build lasting relationships with customers, meet sales targets, and participate in a welcoming shopping experience aligned with Majid Al Futtaim's service guidelines.

Qualifications

• Good verbal communication and interpersonal skills are required.
• Excellent customer service and a strong focus on customer satisfaction.
• Ability to understand customer needs and translate them into product recommendations.
• Strong customer engagement and relationship-building abilities.
• Sales-oriented approach with a commitment to achieving targets.
• Ability to apply product knowledge in upselling and cross-selling activities.
• Professional approach to handling customer questions and concerns.
• Attention to store cleanliness, merchandise presentation, and operational standards.
• Ability to work effectively with colleagues and store management.

Responsibilities

• Deliver exceptional customer service in accordance with Majid Al Futtaim's retail guidelines.
• Welcome customers professionally and identify their shopping needs and preferences.
• Provide helpful product information and personalized recommendations.
• Create a positive shopping experience that encourages customer satisfaction and loyalty.
• Address customer questions and concerns promptly and professionally.
• Escalate unresolved customer concerns to the Store Manager when necessary.
• Maintain a customer-first approach throughout every interaction.
• Work towards achieving assigned individual and store sales targets.
• Identify opportunities to exceed sales objectives through effective customer engagement.
• Apply advanced selling techniques to understand customer requirements and recommend suitable merchandise.
• Use product knowledge to identify upselling and cross-selling opportunities.
• Encourage higher-value transactions by presenting appropriate product options.
• Build strong customer relationships that support repeat purchases and long-term loyalty.
• Contribute to the overall commercial performance of the store.
• Maintain store cleanliness, tidiness, and presentation standards.
• Support merchandise replenishment to ensure products remain available and displayed.
• Assist with routine in-store activities as directed by the store management team.
• Contribute to an organized and welcoming retail environment.
• Ensure store presentation and operational practices remain consistent with company guidelines.
• Work collaboratively with colleagues to maintain efficient store operations.
• Follow all applicable store security policies and procedures.
• Handle merchandise responsibly to prevent damage and stock loss.
• Report relevant stock or security concerns through established store procedures.

Skills

Good verbal communication

Excellent customer service

Understand customer needs

Customer engagement

Sales-oriented

Upselling & cross-selling

Handling customer questions

Store presentation

Team collaboration

Education

High School Certificate

Job description

Majid Al Futtaim Lifestyle is seeking a customer-focused Sales Associate to join its Riyadh retail operations. You will deliver exceptional customer service, help customers find products, and drive sales through upselling while maintaining store presentation and brand standards.

You will build lasting relationships with customers, meet sales targets, and participate in a welcoming shopping experience aligned with Majid Al Futtaim's service guidelines.